Gateway for Archiving Mobile Communications
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Solution Overview
Problem
Current systems for mobile communications, such as SMS, are inadequate for tracking and archiving communications in enterprise settings, particularly for compliance and auditing purposes, due to lack of easy solutions for tracing and storing messages across various carriers and devices in Bring Your Own Device (BYOD) environments.
Innovation Solution
A method and system that associates a subscriber business number with a software module on a mobile device, using a gateway to route and archive communications, allowing for tracking and archiving of SMS, MMS, and voice communications, and integrating with an Enterprise Information Archiving system for compliance and reporting.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If SMS communication is used for business purposes, then communication capability is improved, but tracking and archiving for compliance becomes difficult
Solution Approach 1:
The patent introduces a gateway as an intermediary component between the mobile device and the carrier network. This gateway intercepts SMS messages, forwards them to the Enterprise Information Archiving system, and maintains a copy for compliance purposes. The gateway acts as a mediator that enables both standard SMS communication and simultaneous archiving without requiring changes to the underlying carrier infrastructure.
2Quantity of substance
If carrier infrastructure stores SMS communications, then communication storage is improved, but enterprise access for reporting requires special arrangements
Solution Approach 1:
The patent extracts the archiving function from the carrier infrastructure and places it within the enterprise's own Information Archiving system. By routing copies of SMS messages through a gateway to the enterprise-controlled archiving system, the enterprise gains direct access to communication records for reporting and compliance purposes without relying on special arrangements with the carrier.
3Adaptability or versatility
If BYOD policy is implemented, then employee flexibility is improved, but communication tracking across various devices and carriers becomes complex
Solution Approach 1:
The patent implements a universal gateway solution that works across multiple carriers and device types. The gateway is designed to intercept and archive SMS messages regardless of which carrier the mobile device uses, providing a single point of control for communication archiving. This multi-functional approach simplifies tracking across diverse BYOD environments without requiring carrier-specific arrangements.
Data Source
AI summary
A method and system for tracking electronic communications between a customer phone and a user mobile device for compliance with regulations are provided. The system includes a server configured to send an email to an Enterprise Information Archiving system capable of archiving the email for at least one of eDiscovery and compliance with one or more regulations. The server can associate a virtual phone number with a mobile app residing on a user mobile device and to either: (i) receive a communication originated from the mobile app and intended for a customer phone, and send the communication the customer phone; or (ii) receive a communication originated from a customer phone and sent by the customer phone to the virtual phone number, and send the communication to the mobile app. The server also is configured to include content from the communication in the email.