Premises Gateway Service Deployment With Secure Voice Control
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Solution Overview
Problem
Current service management systems for digital homes and enterprises are complex, requiring sophisticated user intervention for managing voice-controlled application services, and existing architectures often centralize application service logic in network operations centers, making it difficult for users and service providers to manage and support new services at the customer premises.
Innovation Solution
A service management system with gateway devices at user premises that provide voice-controlled application services, including authentication, service management, and configuration, allowing for decentralized execution of application services and secure communication, enabling users to manage services without extensive technical knowledge and allowing service providers to offer a range of services with reduced complexity.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If application service logic is centralized in network operations centers, then network control and security are improved, but service management complexity and user intervention requirements increase
Solution Approach 1:
A service gateway device is introduced as an intermediary between the network operations center and user devices. The gateway receives service logic from the network, executes it locally, and manages digital devices at the premises. This intermediary approach maintains centralized control through secure communication channels while distributing execution to reduce management complexity for users.
2Adaptability or versatility
If more digital devices and services are added to the digital home, then functionality and user needs coverage are improved, but system complexity and difficulty of management increase
Solution Approach 1:
The service gateway automatically performs service deployment, device discovery, and configuration management. Service logic is pushed from the network to the gateway, which then self-configures to manage digital devices. This automation eliminates the need for technologically challenged users to manually configure complex multi-device systems, allowing high functionality with minimal user intervention.
3Ease of operation
If service logic is distributed to gateway devices at user premises, then ease of service deployment is improved, but network security requirements and authentication complexity increase
Solution Approach 1:
Authentication and authorization are performed in advance before service logic deployment. The service gateway establishes secure credentials with the network operations center beforehand. Service logic is authenticated and authorized prior to being pushed to the gateway, ensuring that only verified services are deployed. This preliminary security action simplifies ongoing deployment while maintaining strong security controls.
Data Source
AI summary
A service management system communicates via wide area network with gateway devices located at respective user premises. The service management system remotely manages delivery of application services, which can be voice controlled, by a gateway, e.g. by selectively activating/deactivating service logic modules in the gateway. The service management system also may selectively provide secure communications and exchange of information among gateway devices and among associated endpoint devices. An exemplary service management system includes a router connected to the network and one or more computer platforms, for implementing management functions. Examples of the functions include a connection manager for controlling system communications with the gateway devices, an authentication manager for authenticating each gateway device and controlling the connection manager and a subscription manager for managing applications services and/or features offered by the gateway devices. A service manager, controlled by the subscription manager, distributes service specific configuration data to authenticated gateway devices.