Gateway for Tracking Mobile Communications in BYOD
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Solution Overview
Problem
Current systems for mobile communications, such as SMS, are inadequate for tracking and archiving communications in enterprise settings, particularly for compliance and auditing purposes, due to lack of easy solutions for tracing and storing messages across various carriers and devices in a Bring Your Own Device (BYOD) environment.
Innovation Solution
A system and method that associates a subscriber business number with a software module on a mobile device, using a gateway to route and archive communications, allowing for tracking and archiving of SMS, MMS, and voice communications, and integrating with an Enterprise Information Archiving system for compliance and reporting.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If SMS communication is used for business purposes, then communication convenience is improved, but tracking and archiving capability deteriorates
Solution Approach 1:
The patent introduces a gateway as an intermediary component that sits between the mobile device and the carrier network. This gateway intercepts SMS messages, MMS messages, and voice communications, routes them through the enterprise archiving system, and maintains copies for compliance purposes. The gateway acts as a mediator that preserves the ease of SMS communication while simultaneously enabling tracking and archiving capabilities that would otherwise be unavailable.
2Quantity of substance
If carrier infrastructure stores communications, then storage capacity is improved, but enterprise access and control deteriorates
Solution Approach 1:
The patent extracts the archiving function from the carrier infrastructure and places it within the enterprise's own controlled environment. Instead of relying on the carrier to store and provide access to communications, the enterprise deploys its own archiving system that receives copies of all communications through the gateway. This extraction gives the enterprise full control over access, retention policies, and compliance reporting while maintaining adequate storage capacity through the enterprise's own infrastructure.
3Adaptability or versatility
If BYOD policy is implemented, then employee flexibility is improved, but communication tracking complexity deteriorates
Solution Approach 1:
The patent creates a universal gateway solution that works across multiple carriers, device types, and communication protocols. The gateway is designed to intercept and archive SMS, MMS, and voice communications regardless of which carrier the employee uses or what type of mobile device they have. This multi-functional approach maintains employee flexibility in choosing their devices and carriers while simplifying tracking complexity through a single, unified archiving interface that handles all communication types uniformly.
Data Source
AI summary
A system for tracking electronic communications of a subscriber includes a gateway configured to track a communication between a mobile device and a subscriber mobile device that has a subscriber software module associated with a subscriber business number. The gateway is configured to send the communication to an Enterprise Information Archiving system. The gateway also is configured to: (i) if the communication is sent from the subscriber software module intended for the mobile device, send the communication to the mobile device via at least one of an SMS, MMS, and voice communication capability of the mobile device; and (ii) if the communication is sent from the mobile device to the subscriber business number via at least one of an SMS, MMS, and voice communication capability of the mobile device, send the communication to the subscriber software module associated with the subscriber business number.