Gateway Component Passive Recording Control Data Access

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

In communications environments with multiple devices, existing recording methods are costly and inefficient, particularly for passive recording across multiple subscriber lines, and face reliability issues due to the lack of access to control data for initiating and managing recording sessions.

Innovation Solution

A system comprising a controller component and a gateway component coupled to a switching component, which receives control and media data to facilitate passive or active recording of communications, allowing for efficient and reliable data capture across multiple devices without the need for separate recording devices.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If separate recording devices are used for each subscriber line, then recording coverage is improved, but system cost and complexity increase

Engineering Contradiction:
Improverecording coverageVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent merges multiple recording devices into a single centralized recording device that can handle multiple subscriber lines. The gateway component consolidates recording functions for all lines, eliminating the need for separate recording devices at each line while maintaining comprehensive recording coverage.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The centralized recording device is designed with multi-functionality to handle various subscriber lines through a single gateway component. This universal device can record from multiple lines simultaneously or sequentially, reducing overall system complexity while maintaining broad recording coverage.

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Adaptability or versatility

If passive recording is implemented across multiple lines, then recording functionality is improved, but access to control data for managing recording sessions deteriorates

Engineering Contradiction:
Improverecording functionalityVSAvoidcontrol data access
Core Design Contradiction:
Adaptability or versatilityVSReliability

Solution Approach 1:

The gateway component acts as an intermediary between the switching component and the centralized recording device. It receives control data from the switching component and forwards relevant information to the recording device, enabling the passive recording system to access control data for initiating and managing recording sessions without requiring active participation from each line.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Device complexity

If centralized recording is implemented, then device complexity is reduced, but recording reliability may deteriorate due to single point of failure

Engineering Contradiction:
Improvesystem complexityVSAvoidrecording reliability
Core Design Contradiction:
Device complexityVSReliability

Solution Approach 1:

The centralized recording system is segmented into multiple functional components: the gateway component for receiving and processing control data, the centralized recording device for actual recording, and the switching component for data distribution. This segmentation allows for modular fault isolation and maintenance while maintaining system-wide recording capability.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS8280011B2Recording in a distributed environment
Publication Date: 2012.10.02 VERINT AMERICAS INC
  • US8280011B2 patent drawing
  • US8280011B2 patent drawing
  • US8280011B2 patent drawing

AI summary

Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication that includes a controller component and a gateway component passively coupled to a switching component. In at least one embodiment the gateway component configured to receive at least a portion of the control data, the gateway component further configured to receive media data associated with the with the communication.