Residential Gateway Self-Diagnostics and Remote Management
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Solution Overview
Problem
The complexity of configuring and maintaining residential gateway devices leads to increased technical support requests and returns of correctly functioning devices due to users' inability to troubleshoot and configure these devices effectively.
Innovation Solution
A system is introduced that includes a module or agent within residential gateway devices for performing diagnostic tests and corrective actions, with a user interface to assist end-users in troubleshooting, and a network access device management system for administering the agent, allowing for remote configuration, execution, and retrieval of test results.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If residential gateway devices provide multiple interfaces and services, then device functionality and versatility are improved, but device complexity increases making configuration and maintenance difficult for users
Solution Approach 1:
The system enables self-service through automated diagnostic agents that perform self-diagnostics and self-configuration of residential gateway devices. The agent automatically executes diagnostic tests, analyzes results, and performs corrective actions without requiring user technical knowledge, allowing the device to service itself and resolve configuration issues independently.
Solution Approach 2:
A diagnostic agent acts as an intermediary between the complex device functionality and the end user. The agent translates complex device operations into simple user-friendly interactions through a web-based interface, mediating between the user's needs and the device's complex configuration requirements without exposing the underlying complexity.
2Productivity
If users are expected to troubleshoot and configure devices independently, then technical support requests decrease, but the difficulty of operation increases for average users
Solution Approach 1:
The system implements self-service troubleshooting by deploying diagnostic agents that automatically execute diagnostic tests and perform corrective actions. Users simply interact with a simplified web interface while the agent handles complex troubleshooting operations autonomously, enabling independent problem resolution without requiring users to understand complex technical procedures.
Solution Approach 2:
The system replaces manual mechanical troubleshooting processes with automated software-based diagnostic agents. Instead of users physically examining and manually configuring device components, the electronic diagnostic agent automatically performs tests, analyzes results, and applies corrections through software automation, substituting complex manual operations with intelligent automated processes.
3Measurement precision
If comprehensive diagnostic tests are performed on residential gateway devices, then measurement precision of device status is improved, but the time required for diagnostics increases
Solution Approach 1:
The diagnostic agent performs preliminary actions by proactively executing diagnostic tests and monitoring device status automatically without waiting for user initiation. The system pre-configures diagnostic test sequences and schedules, allowing comprehensive diagnostics to be performed in advance or on-demand through simple user requests, reducing the perceived time investment from users while maintaining thorough diagnostic coverage.
Solution Approach 2:
The system implements continuous diagnostic monitoring where the agent continuously executes diagnostic tests and monitors device health in the background. This continuous action ensures comprehensive measurement precision is maintained over time without requiring repeated user-initiated diagnostic sessions, as the agent perpetually performs useful diagnostic actions to track device status.
4Ease of repair
If automated diagnostic agents are deployed in residential gateway devices, then ease of repair is improved, but device complexity increases due to additional software components
Solution Approach 1:
The diagnostic agent implements universality by consolidating multiple diagnostic and troubleshooting functions into a single multi-functional software component. The agent performs diverse operations including executing various diagnostic tests, analyzing different types of device data, performing multiple corrective actions, and communicating with both users and remote management systems, thereby improving troubleshooting ease through a unified solution that handles numerous repair scenarios without proportionally increasing complexity.
Solution Approach 2:
The system merges diagnostic functionality, corrective action capabilities, user interface management, and remote communication into a single integrated diagnostic agent. By combining these previously separate functions into one unified software component, the system improves ease of repair through comprehensive automation while managing software complexity through consolidation rather than proliferation of separate components.
Data Source
AI summary
A system for and method of system for performing residential gateway diagnostics and corrective actions is presented. In one exemplary embodiment, the method may comprise running one or more diagnostic tests on a residential gateway using a module of the residential gateway, storing a diagnostic test result, analyzing the diagnostic test result, and performing one or more corrective actions in response to the diagnostic test result.