Geofence-Based Technician Tracking System
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
On-site support experiences often suffer from a lack of information availability, leading to customer frustration due to inadequate communication and tracking of on-site personnel's location and status.
Innovation Solution
The implementation of a system utilizing geofences to provide automated updates and tracking links to customers, allowing for efficient communication and status updates of on-site technicians based on their location, with geofences being dynamically configured and managed according to the technician's position relative to pre-determined areas.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional storefront support is moved online, then business virtualization is achieved, but on-site support information availability deteriorates
Solution Approach 1:
A server acts as an intermediary between technicians and customers, receiving location data from technicians via service devices and transmitting status information to customers. This mediator resolves the information asymmetry created by virtualization, allowing customers to track technician location and status without requiring physical storefront presence.
Solution Approach 2:
The system implements feedback loops where technician location and status information is continuously transmitted to customers through the server. This creates real-time information flow that compensates for the lack of physical presence, allowing customers to monitor support personnel activities remotely.
2Loss of information
If on-site support personnel location tracking is implemented, then customer communication is improved, but system complexity increases
Solution Approach 1:
Service devices performed by technicians serve multiple functions: they track location, transmit status information, and communicate with both the server and customers. This multi-functionality reduces overall system complexity by consolidating tracking and communication capabilities into existing devices rather than requiring separate specialized systems.
Solution Approach 2:
The system automatically processes location data and status information without requiring manual intervention. The server autonomously receives data from technicians, processes it, and transmits appropriate information to customers, reducing operational complexity while maintaining improved communication.
Data Source
AI summary
Described herein are systems, apparatus, methods and computer program products configured to provide tracking and/or status updates for on-site service personnel. Geofences may be utilized to provide for automated updates to a customer. Additionally, tracking links and other communications may be provided to the customer to allow for improved communications with on-site service personnel.