Geolocation-Based Address Verification for Card Replacement
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Solution Overview
Problem
Customers often fail to update their addresses when moving, leading to replacement cards being sent to incorrect locations, causing delays and costs for companies as they retrieve and resend the cards.
Innovation Solution
A method and system that uses geolocation monitoring to determine the user's current address by tracking their mobile device's location, comparing it to the address on file, and sending replacement cards to the verified address, with optional alerts and user verification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the company sends replacement cards to the address on file, then the card is sent to the stored address, but the card may be sent to an incorrect address where the customer no longer resides
Solution Approach 1:
The system performs preliminary address verification by monitoring geolocation data before sending the replacement card. It determines the customer's current address based on mobile device location data and compares it with the address on file, correcting the address before card dispatch to ensure delivery to the correct location.
Solution Approach 2:
The system continuously monitors geolocation data and provides feedback on the customer's current address. When the current address differs from the address on file, the system updates the address information and uses this feedback to ensure the replacement card is sent to the correct address, preventing delivery failures.
2Productivity
If the company sends replacement cards to the address on file, then the card is sent to the stored address, but the card may be returned to the company requiring contact with the customer and resending
Solution Approach 1:
The system performs preliminary address verification using geolocation monitoring before initiating card dispatch. By determining the customer's current address based on mobile device location data and comparing it with the address on file, the system corrects address information in advance, preventing card returns and the need for manual customer contact and resending.
Solution Approach 2:
The system uses the customer's own mobile device geolocation data to automatically verify and update their address information. The customer's mobile device serves as the verification tool, eliminating the need for manual customer contact to confirm address changes, thereby reducing operational costs and improving efficiency.
3Reliability
If customers update their address less frequently, then the address on file may be outdated, but requiring constant updates increases customer burden
Solution Approach 1:
The system automatically verifies the customer's current address using geolocation data from their mobile device without requiring customer action. The customer's mobile device continuously provides location information, and the system autonomously compares this with the address on file, updating it when necessary, thereby maintaining address currency without increasing customer burden.
Solution Approach 2:
The system replaces the manual address update mechanism (customer actively updating their address) with an automated geolocation-based verification system. Instead of relying on customers to update their addresses, the system uses mobile device location data to automatically determine and update the current address, eliminating the need for customer action while maintaining address accuracy.
Data Source
AI summary
Systems and methods relating to determining an address of a user by device location prior to sending a replacement card, the method being performed by a card management computing system associated with a card management entity. The method includes determining a location of a mobile device associated with a user via geolocation monitoring of the mobile device. The method further includes determining that a card associated with the user needs to be replaced. Upon determining that the card needs to be replaced, the method further includes determining an address for the user based on the geolocation monitoring. The method further includes sending instructions indicating a replacement card should be mailed to the determined address.