Geolocation-Based Incident Routing System
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Solution Overview
Problem
Existing multimedia communication systems fail to efficiently direct user reports and requests for assistance to the appropriate organizations based on geolocated parameters, leading to ineffective incident reporting and response.
Innovation Solution
A method and system that automatically identifies and directs user reports to relevant organizations by querying a database categorized by location and purpose, using geolocation data from devices to send multimedia content through various communication channels, and establishes two-way communication between users and organizations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If existing multimedia communication systems are used for incident reporting, then users can send multi-media content, but the system fails to efficiently direct reports to appropriate organizations based on geolocated parameters
Solution Approach 1:
The system pre-establishes a database of organizations categorized by location and purpose before incidents occur. When an incident is reported, the system automatically queries this pre-organized database to determine the appropriate recipient organization based on the reported location and incident type, eliminating the need for manual organization selection and improving reporting efficiency.
Solution Approach 2:
The system introduces an intermediary processing layer between the user's incident report and the organization database. This intermediary component automatically extracts geolocation data, queries the database, and routes the report to the appropriate organization, thereby utilizing geolocation information effectively and improving overall system efficiency.
2Productivity
If manual organization selection is required for incident reports, then users have control over the reporting process, but the system becomes less efficient and more complex
Solution Approach 1:
The system enables automatic self-routing of incident reports by having the user simply provide their location and incident details. The system automatically extracts geolocation data, queries the organization database, and directs the report to the appropriate organization without requiring user intervention in the routing process, thereby increasing productivity while keeping the user interface simple.
Solution Approach 2:
The system changes the key parameter for organization selection from manual user input to automated geolocation-based selection. By using location data (latitude, longitude, address) as the determining parameter, the system automatically identifies the appropriate organization based on spatial proximity and organizational jurisdiction, improving routing speed without adding complexity to the user experience.
3Measurement precision
If geolocation data is collected and processed automatically, then report accuracy and organization matching improve, but data security and privacy concerns increase
Solution Approach 1:
The system extracts and processes only the necessary geolocation data required for organization matching, separating this functional data from other user information. By extracting location parameters (latitude, longitude, address) and using them solely for determining the appropriate organization, the system maintains measurement precision while minimizing data exposure and reducing security risks.
Solution Approach 2:
The system uses an intermediary database layer that stores organization information and location mappings separately from user data. This intermediary structure allows the system to process geolocation data for accurate organization matching while maintaining security through controlled data access, encryption, and separation of sensitive information, thereby reducing the impact of potential data breaches.
Data Source
AI summary
The method and system described herein automatically directs a user's posts or requests for assistance to the appropriate organization responsible for responding to or addressing the incident reported, as based on that user's location and the location of the appropriate organization. A query of a database of organizations, categorized by location and purpose, determines the appropriate organization relevant to a user's location and incident type and generates a full report for review as geolocated on a map with the associated multi-media content. The method and system can also send an automatic message from an organization to a specific user in response to such user's post or request for assistance and establish a two-way communication between the user and the assigned organization based on the foregoing.