Trigger Message Specification for Group Chat Prioritization
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Solution Overview
Problem
In messaging services, users face difficulty in identifying high-priority unread messages among numerous unchecked conversations, especially in groups with many users, leading to inefficiency in message checking.
Innovation Solution
An information processing device and method that specifies a 'trigger message' by analyzing reception time differences and message frequency to prioritize messages that trigger frequent conversations, allowing users to focus on active discussions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If users check all unread messages from the beginning in groups with many users, then all messages can be reviewed, but the time and effort required increases significantly
Solution Approach 1:
The patent extracts and identifies specific high-priority messages (trigger messages) from the large set of unread messages using analysis of message reception time differences and conversation activity patterns. This allows users to focus on a small subset of important messages rather than reviewing all messages, thereby reducing time loss while maintaining effective message review.
2Reliability
If users manually review numerous unread messages to find important conversations, then no messages are missed, but the operational effort and time consumption increase
Solution Approach 1:
The system performs self-service by automatically analyzing message patterns, calculating reception time differences, and identifying trigger messages that initiate active conversations. This automated message prioritization reduces user effort while maintaining reliable detection of important messages, as the system independently determines which messages require user attention.
3Loss of information
If the system notifies users of all unread messages equally, then users receive complete information, but users cannot quickly identify high-priority messages requiring immediate attention
Solution Approach 1:
The patent applies local quality by providing different notification treatments to different messages based on their priority level. Trigger messages (high-priority) are highlighted and notified to users with emphasis, while other messages are presented in standard manner. This differentiated approach maintains complete information delivery while significantly improving message prioritization efficiency and user productivity.
Data Source
AI summary
An information processing device includes a reception unit that receives messages from terminals of a plurality of users constituting a group, a storage unit that stores reception times of the messages, a transmission unit that transmits the message, to a terminal of at least one user, a specification unit that specifies an unread message for which a reception time difference for a predetermined number of continuous messages, among a plurality of the unread messages, satisfies a predetermined condition, as a trigger message, based on the reception time of an unread message for which read information is not received from the terminal of the user, the read information indicating that the message has been viewed, and a generation unit that generates display information for displaying information regarding the trigger message on a display unit of the terminal of the user.