Group Communication Key Phrase Detection for Secondary Service Invocation
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Solution Overview
Problem
Current communication devices require multiple inputs and preferences for group communications, which can be cumbersome and distracting, especially when users need to access secondary services like shopping or food ordering during tasks.
Innovation Solution
A method for operating a group communication service that identifies key phrases in voice communications and forwards relevant portions to secondary services, allowing users to invoke actions without leaving the current application, using cooperating devices for voice applications and natural language processing to determine individual or group requests.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users switch between applications to access secondary services during communication, then service functionality is improved, but user convenience deteriorates due to the need to leave the current application
Solution Approach 1:
The patent merges the secondary service functionality into the group communication application by detecting key phrases in the communication stream and directly invoking secondary services (such as shopping, food ordering, or information search) without requiring users to switch applications. This integration allows users to access additional services while remaining in the communication context.
Solution Approach 2:
The patent introduces a key phrase detection mechanism as an intermediary between the group communication and secondary services. The system monitors the communication for specific key phrases, and upon detection, automatically triggers the appropriate secondary service, thereby mediating the interaction between communication and service invocation without user intervention.
2Measurement precision
If users provide multiple inputs and preferences for each communication, then communication accuracy is improved, but ease of operation deteriorates due to the cumbersome input process
Solution Approach 1:
The patent enables the system to automatically perform service invocation by detecting key phrases in the communication stream. Instead of requiring users to manually configure service parameters or switch applications, the system autonomously identifies when a secondary service should be activated and executes the invocation based on the detected key phrases, thereby reducing user burden while maintaining service accuracy.
3Reliability
If users hold a device to make communication, then communication quality is improved, but productivity deteriorates due to distraction from current tasks
Solution Approach 1:
The patent replaces the mechanical requirement of holding a device with automated voice-based key phrase detection. The system uses acoustic signal processing to detect key phrases in the communication stream and automatically triggers secondary services, eliminating the need for manual device handling or application switching, thereby allowing users to maintain their current tasks while accessing additional services.
Data Source
AI summary
Systems, methods, and software described herein provide enhancements for a voice communication service to forward communications to a secondary service. In one implementation, a method of operating a group communication service that facilitates voice communications for a group of end user devices includes exchanging voice communications between the group of end user devices, wherein the group of end user devices comprises a first end user device and at least one secondary end user device. The method further provides identifying, in a voice communication from the first end user device, a use of a key phrase and, in response to identifying the key phrase, forwarding at least a portion of the voice communication to a second service.