Group Messaging System with Response Drop-Down Menus
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Solution Overview
Problem
Current mass notification systems are limited in their ability to facilitate bilateral communication with large groups of individuals in real-time, often requiring manual operation and lacking the capability for recipients to respond, while also compromising the security of contact information and not adhering to regulatory requirements such as the Telephone Consumer Protection Act.
Innovation Solution
A unified multi-function enterprise communication system using user and group aliases, which enables communication through a processor-based device with a communication interface that includes telephonic and text-based messaging modules, allowing for real-time two-way communication by generating a user interface with icons for different modules, enabling user input of messages and response options, and transmitting these to recipient devices with unique identifiers for secure and compliant communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual operation of mass notification systems is used, then contact information can be input, but communication efficiency decreases and time consumption increases
Solution Approach 1:
The system pre-organizes contact information into groups and aliases before communication is needed. Users can define groups, set response options, and prepare message templates in advance, so that when communication is initiated, the system can quickly distribute messages to multiple recipients without manual intervention for each contact.
Solution Approach 2:
The system enables automated message distribution and response collection. Once a message is composed and recipients are selected, the system automatically transmits the message to all designated recipients and collects their responses without requiring manual follow-up or individual communication handling.
2Adaptability or versatility
If traditional mass notification systems are used, then messages can be sent, but recipients cannot respond, limiting communication to unidirectional only
Solution Approach 1:
The system incorporates response collection functionality where recipients can select from predefined response options or provide custom responses. These responses are automatically transmitted back to the sender, creating a feedback loop that enables bidirectional communication. The system tracks and manages responses from multiple recipients, providing comprehensive feedback on message reception and recipient reactions.
3Reliability
If contact information is stored and transmitted, then communication can occur, but security of contact information is compromised
Solution Approach 1:
The system extracts and separates sensitive contact information from the communication process by using group aliases and identifiers instead of displaying or transmitting actual contact details. Users interact with grouped identifiers rather than individual contact information, which remains protected in the system's secure storage.
Solution Approach 2:
The system acts as an intermediary that manages contact information securely. Instead of users directly handling sensitive contact details, the system mediates all communication by translating between user-friendly group identifiers and the actual protected contact information stored in secure databases.
4Quantity of substance
If mass communication is implemented, then large groups can be notified, but bandwidth consumption and costs increase
Solution Approach 1:
The system segments recipients into organized groups and uses hierarchical message distribution. Messages are transmitted to group identifiers rather than individually to each recipient, reducing redundant data transmission. The system manages large-scale communication by breaking down the recipient population into manageable, pre-defined segments.
Data Source
AI summary
An enterprise communication computing device for initiating communication between groups of computing devices may be provided. The communication device may include a processor in communication with memory and may include an interface having modules for telephonic and text-based communication. The processor may generate an interface with icons representative of corresponding modules. The processor may receive selections of icons and may initiate selected modules. The processor may receive user input defining content and recipients and may generate an input field enabling entry of response options. The processor may receive user input of the options and may format the options to generate a response-request portion of the message in a drop-down menu. The processor may transmit the message to each recipient including the content and the response-request. Receipt of the message may cause recipient computing devices to display the response options. The processor may receive a response message including a selected response.