Guest Smart Ticketing for Private Biometric Self-Access
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Solution Overview
Problem
Theme parks lack efficient guest tracking systems that can determine individual guest locations within rides and provide personalized experiences, restrict access to secure areas without biometric data sharing, and allow guests to capture self-images on moving rides while ensuring privacy and security.
Innovation Solution
A guest smart ticket system using a venue app and near-field communication (NFC) for registration, biometric verification, and extended-range RFID tracking, enabling personalized ride experiences, self-serve access, and interactive gaming with real-time tracking and image capture.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If biometric verification is implemented at access points to ensure security, then security is improved, but guest privacy is worsened due to data sharing requirements
Solution Approach 1:
The system segments biometric verification into two distinct phases: (1) initial enrollment where biometric data is captured and encrypted, and (2) access verification where only encrypted tokens are exchanged. The actual biometric data remains stored locally on the guest's mobile device rather than being shared with the venue system, thus maintaining security while preserving privacy.
Solution Approach 2:
The system introduces encrypted tokens as an intermediary between the guest's biometric data and the access control system. During verification, the mobile device presents these tokens instead of transmitting raw biometric data, allowing the access point to verify identity without ever exposing the actual biometric information to the venue's servers.
2Ease of operation
If manual ticket checking is used at access points, then guest service is improved through human assistance, but labor costs and wait times increase
Solution Approach 1:
The system enables guests to perform ticket verification themselves by presenting their mobile devices with embedded verified tokens at access points. The access point automatically reads the token and grants access without requiring manual intervention, transforming the process from staff-assisted to self-service and dramatically reducing wait times.
Solution Approach 2:
The system replaces the mechanical process of manual ticket inspection and biometric verification with an automated electronic token system. The mobile device communicates with the access point through NFC or similar wireless technology, allowing instantaneous verification without the physical handling and manual processing previously required.
3Reliability
If traditional access control systems are used, then security is maintained through centralized control, but system complexity and cost increase
Solution Approach 1:
The system uses a universal mobile device that guests already possess to serve multiple functions: storing verified tokens, performing biometric verification, and enabling access control. This eliminates the need for specialized access control hardware at each guest's end, simplifying the overall system architecture while maintaining centralized security control through the verification server.
Solution Approach 2:
The system extracts the complex biometric verification and token generation processes from the access point hardware and relocates them to the guest's mobile device and the central verification server. This leaves the access points themselves simple readers that only need to validate tokens, significantly reducing their complexity and cost.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
Enhances guest experiences with personalized ride interactions, reduces labor costs at access points, and ensures privacy and security by allowing self-image capture and real-time tracking of guests within theme parks and other venues.
Implementation Method 1
A guest smart ticket system using a venue app and near-field communication (NFC) for registration
Implementation Method 2
extended-range RFID tracking, enabling personalized ride experiences, self-serve access, and interactive gaming with real-time tracking
Data Source
AI summary
A system for providing a customized guest experience to a specific guest during a group experience being provided to one or more guests including the specific guest. The system comprising an interactive gaming system for engaging the guest across two or more locationally distinct guest experiences, at least one of which being the group experience, a guest tracking system for determining a final seating or otherwise distinct location being occupied by the specific guest during the receiving of the group experience, where the guest wears or carries wireless tracking means sensed by the guest tracking system. The system further comprises one or more apparatus for providing the customized guest experience to the specific guest while the specific guest is substantially occupying the specific distinct location of the group location, where the customized guest experience is based at least in part upon the specific distinct location.