Guest Tracking and Feedback Interface for Real-Time Park Navigation
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Solution Overview
Problem
Existing mobile applications for amusement parks and waterparks do not provide sufficient convenience, entertainment, or real-time information to users once they are within the park, and there is a lack of systems for tracking guests and collecting feedback to improve venue operations.
Innovation Solution
A mobile application that provides information, navigation, and entertainment features based on user interaction, allows dynamic adjustment of ride features, and tracks guests using biometric and RFID technologies to enhance user experience and collect feedback.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If mobile applications provide basic information about attractions, then users gain minimal educational value, but the applications fail to provide added convenience, help, or entertainment to users when they are already present at the park
Solution Approach 1:
The mobile application dynamically adapts its functionality based on user location, attraction characteristics, and real-time park conditions. The system transitions from static information display to dynamic navigation and interaction, adjusting features like queue time alerts, personalized attraction recommendations, and real-time feedback collection based on user proximity to attractions and engagement patterns
Solution Approach 2:
The application integrates multiple functions including navigation to attractions, real-time queue time monitoring, personalized recommendations based on user preferences, feedback collection, and interactive entertainment features. This multi-functional approach transforms the application from a simple information display tool to a comprehensive park experience management system
2Adaptability or versatility
If the park provides extensive attractions spread across large real estate, then entertainment variety increases, but users must expend significant time and effort to identify and select rides they wish to visit
Solution Approach 1:
The system automatically generates personalized attraction recommendations by analyzing user preferences, historical data, and real-time park conditions without requiring manual search or selection by users. The application self-adjusts recommendations based on user feedback and changing park conditions, eliminating the need for users to manually evaluate numerous attractions
Solution Approach 2:
Users can pre-select their preferences and interests before arriving at the park, allowing the system to prepare personalized attraction lists in advance. The application also pre-calculates optimal routes and queue times based on predicted park conditions, enabling users to make informed decisions without spending time on-site research
3Loss of information
If the system tracks guests and collects real-time feedback, then operational improvement data increases, but system complexity and data processing requirements increase
Solution Approach 1:
The mobile application serves as an intermediary between the tracking system and users, collecting feedback data through a user-friendly interface while the backend system processes the data. This intermediary layer simplifies the user experience while enabling comprehensive data collection, separating the complexity of data processing from user interaction
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
Enhances user convenience and entertainment within the park, optimizes ride wait times, and provides valuable feedback for venue improvement, thereby improving the overall visitor experience and operational efficiency.
Implementation Method 1
tracks guests using biometric and RFID technologies
Data Source
AI summary
A system for tracking guests and collecting feedback for an entertainment attraction. The system may determine a guest's position and may interact with the guest via user interface provided for example via application on mobile device or kiosk, in order to assess guest satisfaction before, during and after attendance at an entertainment attraction or amusement park. The system may allow for storing the guest feedback and may determine whether to issue a reward to the guest based upon the feedback provided. The system may be positioned proximate to a queue line for an entertainment attraction, and may capture an image of a guest to determine the perceived mood of the guest and thereby determine whether to issue a reward to the guest based upon the perceived mood of the guest. Guest interfaces may allow communication or other data presented between or to guests.