Guidance Robot Service Matching for Multi-User Reception
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Solution Overview
Problem
Conventional guidance robots are inefficient in providing services to multiple users simultaneously, leading to reduced operation efficiency, increased space complexity, and decreased user accessibility due to their inability to handle multiple requests in a limited space and requiring users to visually locate the robots for service.
Innovation Solution
A multi-information provider system that matches users with guidance robots providing similar or same services within a predetermined distance, utilizing a user database, robot database, valid robot list generator, service matcher, and outputter to allocate multiple users to a single guidance robot, enhancing service efficiency and accessibility.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a plurality of moving reception robots are operated to provide services to more users, then the service coverage is improved, but the operation efficiency and economical efficiency are lowered
Solution Approach 1:
The patent enables a single guidance robot to perform multiple functions by implementing a service matching mechanism that allows the robot to serve multiple users sequentially. The robot can switch between different service tasks (information provision, escort services, guidance) for different users, making one robot universal enough to replace multiple specialized robots, thereby improving operation efficiency while maintaining service coverage.
Solution Approach 2:
The system dynamically assigns users to robots based on real-time service matching. The service matcher continuously evaluates user requests against robot capabilities and current task status, dynamically adjusting which robot serves which user. This dynamic allocation optimizes the utilization of limited robot resources, improving overall operation efficiency without requiring a fixed one-to-one assignment.
2Adaptability or versatility
If a plurality of moving reception robots are operated to provide services to more users, then the service coverage is improved, but the space complexity and traffic delays are increased
Solution Approach 1:
By enabling each robot to handle multiple service types and multiple users through the service matching mechanism, the system reduces the total number of robots needed. This universality allows fewer robots to cover the same service area, thereby reducing space complexity and the risk of traffic delays while maintaining comprehensive service coverage across the facility.
Solution Approach 2:
The patent merges multiple service functions into a single robot platform. Instead of having separate robots for information provision, escort services, and guidance, one robot can perform all these functions by switching tasks based on user needs. This consolidation reduces the number of individual units required in the limited space, lowering device complexity and improving spatial efficiency.
3Ease of operation
If users visually search for the reception robot to receive services, then the service delivery is simplified, but the user accessibility is lowered
Solution Approach 1:
The system replaces the mechanical/visual search process with an automated information processing and matching system. Instead of users visually scanning for robots, the service matcher automatically processes user requests, identifies suitable robots based on capabilities and location, and directs users to the appropriate robot. This substitution of automated information processing for visual search significantly improves user accessibility, especially for users with visual impairments or in large facilities.
Solution Approach 2:
The service matcher acts as an intermediary between users and robots. It receives user service requests, matches them with appropriate robots based on service type and robot availability, and facilitates the connection. This intermediary eliminates the need for direct visual search by users, as the system handles the matching and guidance process, thereby improving accessibility while keeping service delivery simple.
Data Source
AI summary
Provided is a multi-information provider system of a guidance robot and a method thereof. The multi-information provider system of a guidance robot may include a user database configured to receive and store user information transmitted from a terminal of a user, a robot database configured to receive pieces of robot information from one or more guidance robots and store the pieces of robot information, a valid robot list generator configured to list pieces of information of guidance robots located within a predetermined effective distance from a location of the user, a service matcher configured to match the user information and each of the pieces of robot information included in a valid robot list, and an outputter configured to output matched service information to the user terminal.