Haptic Feedback for Multi-Party Call Engagement
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Solution Overview
Problem
In multi-party phone calls, participants often experience issues such as muted lines or distractions, leading to ineffective communication due to lack of attention or irrelevant background noise, which existing technologies fail to address effectively.
Innovation Solution
A system that provides haptic feedback to participants by analyzing communication content and user conduct through IoT devices and haptic feedback devices, alerting users when they need to adjust their mute settings or refocus on the conversation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If participants use traditional phone calls for meetings, then communication simplicity is maintained, but attention and engagement deteriorate due to muting and distractions
Solution Approach 1:
The system implements real-time feedback mechanisms where conduct measuring devices monitor participant behavior and provide feedback through haptic feedback devices. When a participant is muted or distracted, the system detects this through audio analysis and conduct monitoring, then sends haptic signals to alert the participant to engage more actively in the conversation, thereby improving attention and engagement while maintaining the simplicity of phone call communication
Solution Approach 2:
The system enables participants to self-monitor and self-correct their engagement levels. Conduct measuring devices automatically assess participant conduct and haptic feedback devices deliver personalized alerts without requiring manual intervention. Participants receive haptic signals when they need to unmute or refocus, allowing them to self-regulate their engagement in the conversation
2Reliability
If conduct measuring devices and haptic feedback devices are added to the system, then participant engagement is improved, but device complexity increases
Solution Approach 1:
The conduct measuring devices and haptic feedback devices are designed with multi-functionality to reduce overall system complexity. The same haptic feedback device can provide various types of feedback signals for different engagement scenarios, and the conduct measuring devices can monitor multiple parameters (audio levels, response times, etc.) through a unified platform, thereby improving engagement without proportionally increasing complexity
Solution Approach 2:
A conference system serves as an intermediary that coordinates between conduct measuring devices, audio processing systems, and haptic feedback devices. This intermediary layer manages the complexity of integrating multiple devices and protocols, allowing participant engagement to be improved through coordinated device operation while keeping the overall system architecture manageable through centralized control
3Measurement precision
If real-time analysis of communication content and user conduct is performed, then feedback accuracy is improved, but processing time and energy consumption increase
Solution Approach 1:
The system applies partial analysis rather than exhaustive processing of all communication data. Conduct measuring devices focus on monitoring specific engagement indicators such as response times, audio level changes, and interaction patterns rather than analyzing every detail of the conversation. This partial action approach maintains sufficient feedback accuracy to improve participant engagement while significantly reducing processing energy consumption compared to complete data analysis
Data Source
AI summary
A method for providing haptic feedback to participants of multi-party phone conversations that includes opening a communications session with a conference system for at least two users each having user specific communications devices, user specific conduct measuring devices, and user specific haptic feedback device registered with the conference system. Analyzing content of the communications session from content received by the conference system through the user specific communications device for at least one of the users; and capturing status for said at least two users from data measured by the user specific conduct measuring device for the at least two users. Determining with the conference system if the content of the communications session and the status of said at least two users calls for input by the user through said user specific communications device. Sending a feedback signal from the conference system to the user specific haptic feedback device.