Hardware Diagnosis Service Link Integration
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Solution Overview
Problem
Users face difficulties in addressing hardware issues in electronic devices as existing diagnosis methods do not provide straightforward solutions for correcting diagnosed problems, making it hard for users to access necessary services based on diagnosis results.
Innovation Solution
An electronic device and method that includes a processor for diagnosing hardware components and displaying diagnosis results, along with links to related services, allowing users to easily access services for normal or abnormal components.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If hardware diagnosis is provided to users, then hardware problem detection capability is improved, but user ability to correct diagnosed problems deteriorates
Solution Approach 1:
The patent introduces service links as an intermediary element between the diagnosis result and the user. These links act as mediators that automatically connect users to appropriate service centers or repair resources, eliminating the need for users to directly address complex hardware issues while maintaining accurate diagnosis capabilities.
Solution Approach 2:
The system enables self-service by automatically providing users with service links based on diagnosis results. Users can independently access repair services through these links without requiring technical expertise to diagnose or fix hardware problems themselves, thus improving ease of operation while maintaining detection accuracy.
2Loss of information
If diagnosis results are displayed to users, then information transparency is improved, but user convenience in accessing services deteriorates
Solution Approach 1:
The patent merges the diagnosis information display with service access links into a unified interface. This combination allows users to simultaneously receive transparent diagnostic information and access service resources through the same display, eliminating the need to navigate separately for service information and improving overall user convenience.
Solution Approach 2:
The system performs preliminary action by pre-configuring and displaying service links alongside diagnosis results. This preliminary preparation of service access pathways ensures that when users view diagnosis information, the necessary service resources are already available for immediate access, enhancing convenience without sacrificing information transparency.
Data Source
AI summary
A process execution method and apparatus of an electronic device are provided for performing hardware diagnosis and executing a process based on the hardware diagnosis result. The electronic device includes a plurality of hardware components; a display configured to display information on the hardware components; and a processor configured to diagnose a hardware component selected as a diagnosis target among the hardware components, determine, based on a diagnosis result, whether the diagnosis target is operating normally, and display information indicating whether the diagnosis target is operating normally and a link for providing a service related to the diagnosis target.