Hardware Transmitter Customer Detection System
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Solution Overview
Problem
Businesses face challenges in providing personalized customer service as employees often rely on memory or manual record access to identify customers entering retail locations.
Innovation Solution
Implementing a system that uses hardware transmitters to detect customer presence within a retail environment, allowing electronic devices to communicate customer identification to a backend server, which retrieves and transmits relevant customer information to in-store servers or devices for display.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If employees manually access company records to identify customers, then customer information can be retrieved, but the process is time-consuming and reduces service efficiency
Solution Approach 1:
The system performs preliminary actions by pre-positioning customer information in a digital database and establishing automatic detection capabilities at store entrances. When customers enter, their presence is immediately detected and their information is automatically retrieved without requiring employee intervention, thus eliminating the time delay between customer arrival and information availability.
Solution Approach 2:
The patent replaces the manual mechanical process of employees physically accessing company records with an automated electronic system. Hardware transmitters detect customer presence and trigger automatic information retrieval from databases, substituting human manual operations with electronic automation to eliminate time loss while maintaining information accessibility.
2Ease of operation
If employees rely on memory to identify customers, then no additional tools are needed, but service personalization is limited and errors may occur
Solution Approach 1:
The system enables self-service by allowing customers' electronic devices to automatically interact with the store's hardware transmitters. The customer's device self-identifies upon entering the store, triggering automatic information retrieval without requiring employee intervention or manual customer identification processes.
Solution Approach 2:
The patent implements feedback mechanisms where hardware transmitters continuously monitor for customer presence and automatically trigger information retrieval when detected. This closed-loop feedback system ensures accurate customer identification by confirming presence through detector signals before retrieving and displaying relevant customer information to employees.
3Device complexity
If a manual system for accessing customer records is used, then device complexity is low, but productivity and customer service quality decrease
Solution Approach 1:
The patent applies universality by designing a multi-functional system where a single integrated platform performs multiple tasks: detecting customer presence, retrieving customer information from databases, displaying information to employees, and enabling personalized service delivery. This universal system consolidates multiple functions into one cohesive solution that improves productivity without proportionally increasing complexity.
Solution Approach 2:
The system introduces an intermediary layer consisting of hardware transmitters and software platforms that mediate between customer presence detection and information delivery to employees. This intermediary automatically handles the complex tasks of detection, data retrieval, and information presentation, thereby improving service efficiency while keeping the employee interface simple and straightforward.
Data Source
AI summary
The present disclosure is directed to automatically determining customer information in response to detecting that a customer's mobile device is located at a retail location. A mobile device of the customer may detect a communication from a wireless communication beacon, and may send a customer ID to a backend server. Upon receiving the customer ID, the backend server may access customer information, and transmit it to a server of the retail location. The server may, in turn, cause a customer mobile device in the retail location to display the customer information, thus facilitating effective and efficient customer service. With the customer's permission, upon detecting the customer's mobile device, customer information may be pushed to a salesperson's device or information (e.g., insurance quote or claim information; new vehicle financing, feature, or review information; or other product or service information) may be pushed to the customer's mobile device.