Headset Connector Automatic Call Transfer Mechanism
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Solution Overview
Problem
Current telecommunication systems require manual intervention to transfer calls between devices, such as from a desk phone to a mobile phone, which is cumbersome and time-consuming, especially when users need to move between different locations during a call.
Innovation Solution
A headset system with a connector that automatically transfers calls from one telecommunication device to another when the headset is unplugged, using a controller to send a call transfer control signal to the softphone, allowing seamless call continuation between devices like a PC softphone and a smartphone.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual call transfer is used between telecommunication devices, then call transfer functionality is achieved, but user convenience deteriorates and time consumption increases
Solution Approach 1:
The system enables automatic call transfer by detecting headset disconnection events. When the headset is unplugged from the first telecommunication device, the system automatically initiates call transfer to a second device without requiring user intervention, making the system serve itself in managing call transitions.
Solution Approach 2:
The system continuously monitors the connection state of the headset to the telecommunication device. By detecting the disconnection event as feedback, the system triggers the appropriate call transfer action, creating a closed-loop control system that responds automatically to user actions.
2Ease of operation
If automatic call transfer is implemented, then user convenience improves, but system complexity increases
Solution Approach 1:
The headset serves multiple functions: it acts as both an audio device and a trigger mechanism for call transfer. The same headset connection event that provides audio functionality also initiates the automatic call transfer process, eliminating the need for separate transfer buttons or interfaces.
Solution Approach 2:
The headset connection state serves as an intermediary signal between the user's physical action (plugging/unplugging) and the system's automatic response (call transfer). This simple intermediary mechanism bridges the user interface and the call management function without requiring complex control logic.
Data Source
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AI summary
A headset system (1) comprising a first telecommunication device (3) comprising a desk phone or a computer (4) with an installed softphone,a second telecommunication device, such as a mobile phone or a smart phone (6), and a headset (2) comprising a cord (5) with a first connector (7), by means of which the headset (2) is adapted to be interchangeably connected to the first telecommunication device (3) and the second telecommunication device (6). The headset system (1) is adapted to transfer a call from the first telecommunication device (3) to the second telecommunication device (6), when the first connector (7) is unplugged from the first telecommunication device (3). The invention also relates to An external device (8) comprising a second connector (31) to be attached to a first connector (7) of a headset (2), means (9, 10) for connecting the external device (8) to a personal computer (4) with a softphone installed on it, a controller (36) adapted to send a call transfer control signal to the softphone, when the first connector (7) is unplugged from the second connector (31), whereby an active call on the first telecommunication device (4) is transferred to a second telecommunication device (6).