Integrated Healthcare Communication System for Secure Asynchronous Data Transfer
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Solution Overview
Problem
Current communication systems in healthcare settings often face challenges in secure and efficient collaboration among patients, healthcare providers, and surrogates, leading to inefficiencies and miscommunication, particularly in asynchronous access and data security.
Innovation Solution
An integrated web-based communication system that allows asynchronous communication between patients, primary healthcare providers, and designated surrogates, consultants, and covering providers, with secure data transfer and encryption mechanisms to ensure privacy and accessibility of health information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional communication systems are used in healthcare settings, then implementation is simple, but communication coordination and data security are insufficient
Solution Approach 1:
The system segments communication into specialized channels: secure encrypted messaging for sensitive health information, asynchronous communication for non-urgent coordination, and notification systems for alerts. This segmentation allows each communication type to be optimized for its specific security and coordination needs without requiring complete system redesign.
Solution Approach 2:
The patent introduces intermediary components including message queues for asynchronous communication, encryption intermediaries for secure data transfer, and notification intermediaries that route alerts to appropriate parties. These intermediaries handle security and coordination tasks centrally, reducing the complexity burden on individual communication endpoints.
2Ease of operation
If asynchronous communication is implemented among multiple users, then communication coordination improves, but system complexity increases
Solution Approach 1:
The system implements a universal communication platform that handles multiple communication modes (synchronous messaging, asynchronous communication, notifications, file sharing) through a single integrated architecture. This multi-functionality allows diverse communication needs to be met without requiring separate systems for each function, thereby managing complexity while improving coordination.
Solution Approach 2:
The system employs self-service mechanisms including automatic message routing based on user profiles and communication preferences, automated notification delivery to appropriate parties, and self-managed encryption key distribution. These self-service features reduce the operational burden on users while maintaining coordinated communication across multiple participants.
3Reliability
If secure data transfer mechanisms are implemented, then data security improves, but communication efficiency decreases
Solution Approach 1:
The system performs preliminary security actions including pre-establishing encrypted communication channels, pre-distributing encryption keys to authorized users, and pre-configuring security policies for different communication types. This preliminary setup eliminates the need for time-consuming security negotiations during actual communication, maintaining both security and efficiency.
Solution Approach 2:
The system dynamically adjusts security parameters based on communication context: using stronger encryption for sensitive health information, lighter encryption for routine coordination, and optimized transmission protocols for different message types. This parameter adaptation maintains data security while minimizing the efficiency impact of security measures.
Data Source
AI summary
A cloud-based, secure, integrated communication system for patient care delivery system can provide a platform that is device-agnostic and can adapt to the technology chosen by users of the system. The system can allow for asynchronous and/or real-time communication among all participants. Patients can create and manage their own specific health issues. Patients can assign their own caregivers and/or approve new care providers. Patients can also control whether to include certain members of the family and/or friends in discussions regarding the patients' health issues. Physicians can engage other healthcare providers, advanced practitioners, and/or consultants with specific patient issues. The system can also assist with billing for eligible e-visits for insurers providing such reimbursable services.