Healthcare IT Platform Issue Resolution System
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
During healthcare IT platform conversion events, users often encounter platform issues that require resolution, but existing methods are inefficient due to redundancy and lack of continuity in service, as users typically need to call help lines and interact with IT personnel in person.
Innovation Solution
A system and method for modifying a platform schedule to include platform issues, where a user can submit a platform issue with a narrative, and the system automatically assigns event resources and educational resources to resolve the issue, allowing for remote management and reducing the need for in-person interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If users call help lines to resolve platform issues during conversion events, then platform issues can be reported and resolved, but redundancy and inefficiency occur due to repeated issues and lack of continuity in service
Solution Approach 1:
The system enables users to self-report platform issues through the healthcare IT platform itself, eliminating the need to call help lines. Users can submit issues directly in the system they are using, and the system automatically tracks and assigns these issues to appropriate resources, allowing users to serve themselves in reporting issues without redundant manual calls.
Solution Approach 2:
The system implements a feedback mechanism where platform issues are automatically captured from users, processed by the system, and assigned to event resources. This closed-loop feedback system ensures continuity by tracking issues from report to resolution, eliminating the need for users to repeatedly call help lines for the same issues.
2Reliability
If help line staff answer platform issues, then issues can be resolved, but service continuity is lost and prior knowledge about users is not maintained
Solution Approach 1:
The system maintains service continuity by automatically tracking platform issues and user interactions within the healthcare IT platform. The system preserves prior knowledge about users and issue history, eliminating the need for help line staff to repeatedly ask about user background information.
Solution Approach 2:
The healthcare IT platform serves multiple functions: it is not only the tool being used by clinicians but also the system through which platform issues are reported, tracked, and managed. This multi-functional approach ensures that issue resolution is integrated into the platform itself, maintaining continuity and preserving user information throughout the resolution process.
3Ease of operation
If IT personnel provide in-person assistance during conversion events, then platform issues can be resolved, but the process is time-consuming and less efficient
Solution Approach 1:
The system enables users to report platform issues independently through the healthcare IT platform interface, eliminating the need for in-person assistance. Users can submit issues directly in the system they are using, and the system automatically processes and assigns these issues, making issue reporting easier and more time-efficient.
Solution Approach 2:
The patent replaces the mechanical process of in-person issue reporting with an automated electronic system. The healthcare IT platform automatically captures, processes, and assigns platform issues through digital means, eliminating the need for physical presence and manual interaction between users and IT personnel.
Data Source
AI summary
Methods, systems and computer storage media are disclosed for providing resources to a platform issue. Embodiments describe associating educational resources and an event resource to resolve the platform issue.