Help Information Display System for Context-Aware Work Screen Matching
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Solution Overview
Problem
Existing help information display systems fail to prioritize and efficiently present relevant help content to users based on their current work operations, leading to user frustration and inefficiency in accessing necessary information.
Innovation Solution
A help information display system that includes a reception unit, display control unit, and help information storage unit, which acquires and displays help information associated with the user's current work screen, with optional features like priority-based display, user log analysis, and QR code functionality for video explanations, ensuring optimal and relevant help content is presented to users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If help information is displayed using simple search keywords from the user interface, then the search process is simplified and easier to operate, but the relevant help information may not be prioritized and the user needs to spend more time to find the needed information
Solution Approach 1:
The system performs preliminary actions by automatically acquiring the current work screen information and pre-matching it with relevant help information before the user needs it. When the user requests help, the matching work screen data and associated help information are already prepared and can be immediately displayed, eliminating the time-consuming manual search process while maintaining ease of operation.
2Productivity
If help information is displayed without considering the current work screen, then the display process is simple and fast, but the help information may not be relevant to what the user is currently working on
Solution Approach 1:
The system applies local quality by tailoring the help information display to the specific local context of the user's current work screen. Instead of providing generic help information, the system identifies the active work screen and retrieves help information specifically associated with that screen, ensuring the displayed help is locally relevant to the user's current task while maintaining efficient display speed.
3Device complexity
If all help information is displayed equally without priority ordering, then the display process is simple, but the most relevant help information is not preferentially shown to the user
Solution Approach 1:
The system performs preliminary action by pre-establishing the association between work screens and help information, and pre-determining the priority order based on relevance. When help is requested, this pre-prepared prioritized information is displayed immediately, eliminating the need for complex real-time sorting while ensuring the most relevant help appears first, thus maintaining simple display complexity while improving ease of finding relevant help.
Data Source
AI summary
The optimal help content for a user and the work content is displayed. A server includes: a reception unit that receives a selection operation of a user for viewing help information; a display control unit that displays a help screen including the help information; and a help information storage unit that stores the help information and information of a work screen associated with the help information for each piece of the help information. The display control unit acquires help information associated with the work screen from the help information storage unit based on a work screen displayed on a user terminal when the reception unit receives the selection operation of the user, and displays a help screen including the acquired help information.