Hidden Desktop Sessions for Nonintrusive Remote IT Management
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Managing and remotely accessing information technology infrastructure is challenging due to the large number of devices, their remote locations, and various types, making it difficult to monitor and address malfunctions efficiently.
Innovation Solution
A hidden desktop session is provided for remote access, allowing technicians to manage and configure IT infrastructure without disturbing end users by using a virtual desktop operating in system session 0, which includes a command line shell and graphical user interface, enabling interactive control through a taskbar with icons for application management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a technician provides remote access to manage and configure IT infrastructure, then the technician can diagnose and resolve issues, but the end user's display and work may be disturbed or revealed to the technician
Solution Approach 1:
The system segments the remote access interface into two separate desktop environments: a visible desktop that displays the end user's work and a hidden desktop that provides the technician's management interface. This segmentation allows both users to coexist on the same system without interfering with each other's visibility and workflow.
Solution Approach 2:
The technician's management interface is extracted from the main visible desktop environment and placed into a separate hidden desktop session. This extraction removes the harmful effect of the technician's actions being visible to the end user, while preserving the technician's ability to manage the system.
2Adaptability or versatility
If a technician needs interactive control with command prompt and graphical interface, then the technician can perform detailed operations, but this requires additional system resources and complexity
Solution Approach 1:
The hidden desktop session is designed to be multi-functional, supporting both graphical user interface operations and command prompt interactions within a single unified environment. This allows the system to provide versatile control capabilities without requiring separate complex subsystems for each interaction mode.
Data Source
AI summary
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can establish a connection between a remote computing device and a host computing device, transition a system session of the remote computing device to an interactive state, display a hidden desktop within the transitioned system session, and present a user interface on the hidden desktop. The user interface can include an icon that launches a second application of the remote computing device within the transitioned system session. In response to a command from the host computing device, the hidden desktop can be terminated.