Hidden Desktop Session for Remote IT Management
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Solution Overview
Problem
Managing and maintaining large numbers of remote IT infrastructure devices is challenging due to their dispersed location and variety, making it difficult to actively monitor and remediate malfunctions without disrupting end users.
Innovation Solution
A system that provides a hidden desktop session for remote access, allowing technicians to manage and configure devices without interrupting end users by hijacking a system session, transitioning it to an interactive state, and generating a virtual hidden desktop on the host machine, enabling full interactive power shell and command window access.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If technicians perform remote management operations on IT infrastructure devices, then device management and maintenance capabilities are improved, but end user experience deteriorates due to interruptions and disruptions
Solution Approach 1:
The patent segments the remote management operation into a separate hidden desktop session that is isolated from the end user's visible desktop environment. This allows management operations to occur in a segmented space (hidden session) while the end user continues using the main desktop without interruption.
Solution Approach 2:
The patent introduces a hidden desktop session as an intermediary layer between the technician's management operations and the end user's desktop environment. This intermediary allows management tasks to be executed without directly affecting or being visible to the end user, thus resolving the contradiction between management capability and user experience.
2Manufacturing precision
If technicians have full interactive access to remote devices for detailed management operations, then management precision is improved, but device complexity increases due to session management requirements
Solution Approach 1:
The patent implements a nested structure where a hidden desktop session is created within the existing remote device session framework. The hidden desktop contains the full interactive shell and tools needed for precise management operations, while being nested within the broader remote connection architecture. This nesting allows precise management capabilities without proportionally increasing visible complexity.
3Object-affected harmful factors
If a hidden desktop session is created for remote management, then end user disruption is reduced, but system resources are consumed for session creation and maintenance
Solution Approach 1:
The patent creates the hidden desktop session in advance when needed, before management operations begin. The session is pre-configured with the necessary tools and environment, allowing management operations to start immediately without additional resource allocation delays. This preliminary preparation optimizes resource usage by avoiding repeated session creations.
Data Source
AI summary
Systems and methods of the present disclosure are directed to providing remote access capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can provide remotely access capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure.