Hospital Call Management Server with Status Feedback
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Solution Overview
Problem
Existing call systems in hospitals and similar settings are inadequate as they fail to track which manager has received call information and whether the emergency is being handled, leading to inefficiencies and the need for managers to carry multiple devices.
Innovation Solution
A method and apparatus that include a server and receiver system, where the server transmits call information and process states to multiple receivers, allowing managers to change the process state of the call information and request help, and the receiver displays call information and process states, enabling efficient management and communication among managers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If call information is transmitted to multiple receivers, then the coverage of emergency notification is improved, but it becomes difficult to track which manager is handling the emergency and whether it is being dealt with
Solution Approach 1:
The patent implements a feedback mechanism where the server receives processing status information from receivers and sends notifications back to inform other managers about the current state of emergency handling. This allows tracking of which manager is handling the emergency and what stage the handling is at, resolving the information loss problem while maintaining multi-receiver notification
Solution Approach 2:
The server acts as an intermediary between call terminals and multiple receivers. It manages the distribution of call information to multiple receivers and coordinates the feedback loop, enabling centralized tracking of which receiver is handling which emergency without requiring direct peer-to-peer communication between managers
2Device complexity
If a receiver only performs the function of receiving call information, then the device complexity is reduced, but a manager must carry several devices including the receiver
Solution Approach 1:
The patent transforms the receiver from a single-function device into a multi-functional terminal that can both receive call information and perform emergency handling operations. The terminal integrates communication, information display, and emergency response capabilities, allowing managers to use one device for multiple purposes and reducing the need to carry multiple separate devices
Data Source
AI summary
A method and apparatus for managing call information is provided. The method includes: receiving reception notification data from a server that indicates call information is received, receiving the call information from the server according to the reception notification data in response to an input of a manager and displaying the call information and an initial process state of the call information on a screen of the display.