Host Device Communication Channel Scheduling and Reconnection
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Solution Overview
Problem
Existing social network systems face challenges in scheduling, establishing, and maintaining prepaid communication channels between clients and advisors due to issues like changing advisor availability, difficulty in extending communications, and maintaining connections amidst device or network problems.
Innovation Solution
A system and method utilizing a host device to schedule, establish, and maintain open communication channels between clients and advisors, allowing clients to search, select, and schedule advisors based on availability, choose communication durations, and extend or modify scheduled communications through a web interface and telecommunication devices, with a telephone application monitoring and reestablishing connections as needed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If prepaid services are implemented to charge customers before communication, then financial control and service management are improved, but scheduling flexibility and ability to extend communication are worsened
Solution Approach 1:
The system dynamically adjusts communication duration and scheduling parameters during the communication session. The host device monitors communication status and allows real-time modifications to extend or shorten sessions based on actual needs, rather than rigid pre-scheduling. This dynamic approach maintains prepaid financial control while adapting to changing communication requirements.
Solution Approach 2:
The system performs preliminary actions by pre-charging customer accounts and pre-identifying available advisors, but leaves final duration and scheduling adjustments flexible during the actual communication. This allows financial preparation in advance while maintaining operational flexibility during execution.
2Measurement precision
If advisor availability is tracked and managed centrally, then service quality and matching accuracy are improved, but system complexity and operational overhead are worsened
Solution Approach 1:
The host device performs multiple functions: it tracks advisor availability, manages customer schedules, processes payments, monitors communication quality, and handles reconnections. By consolidating these diverse functions into a single multi-functional platform, the system achieves precise availability tracking without proportionally increasing overall system complexity.
Solution Approach 2:
The system merges advisor availability management, customer scheduling, and communication monitoring into a unified host device platform. This consolidation reduces the number of separate systems needed and simplifies operational overhead while maintaining precise tracking capabilities.
3Reliability
If communication channels are established through centralized host device, then connection reliability and monitoring capability are improved, but latency and setup time are worsened
Solution Approach 1:
The system performs preliminary actions by pre-establishing communication pathways and pre-authenticating participants before the actual communication begins. Advisor and customer devices are pre-configured and validated, so when communication starts, the host device can quickly activate the channel without extensive real-time setup, reducing perceived latency while maintaining centralized reliability.
Data Source
AI summary
A system is provided for scheduling and maintaining an open communication channel between multiple parties. The system includes a client device connected to a host device via a network. The client device is configured to interact with a website in order to schedule a communication with an advisor. The client device can then be used to participate in the scheduled communication with the advisor. During the communication, a telephone application may be configured to monitor the communication channel between the parties. If the application determines that the client connection has been lost, the application may ask the advisor whether he/she wants to reestablish a connection with the client. If the answers is yes, then the application may ask the client if he/she wants to reestablish a call with the advisor. If the answer is yes, then the application will rejoin the client with the advisor over the communication channel.