Hub and Spoke Deceased Notification System
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Solution Overview
Problem
The process of notifying organizations of a person's death is time-consuming and disjointed, leading to potential fraud and unnecessary charges, as existing systems lack a centralized location for disparate notification processes and documents.
Innovation Solution
A 'hub and spoke' system that allows users to register a death once and automatically generates and transmits notifications to multiple organizations, housing all necessary information and proactively pushing notifications to prevent identity theft and stop unwanted services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If individuals notify each organization separately using disparate processes, then each organization receives notification, but the process becomes time-consuming and allows fraud windows
Solution Approach 1:
The patent combines multiple separate notification processes into a single centralized system. The hub receives one death notification and automatically distributes it to multiple organizations through standardized spokes, eliminating the need for separate notifications to each organization and reducing the overall notification time while maintaining completeness.
Solution Approach 2:
The system performs preliminary actions by pre-establishing notification templates, document requirements, and communication channels with multiple organizations. When a death is registered at the hub, the system can immediately generate and send notifications without delay, as all the procedural groundwork has already been completed in advance.
2Productivity
If a centralized system houses all notification processes and documents, then notification efficiency improves, but system complexity increases
Solution Approach 1:
The centralized system is segmented into modular components: a central hub for receiving notifications, standardized spokes for communicating with different organization types, and separate modules for document storage and template management. This segmentation allows the system to handle complexity through organized modularity while maintaining high productivity through automated workflows.
Solution Approach 2:
The hub-and-spoke system provides universal functionality by using a single standardized interface that can notify multiple different organizations through various channels (email, mail, electronic portals). The system adapts to different organization requirements through configurable templates while maintaining a unified underlying structure, thus improving efficiency without proportionally increasing complexity.
3Ease of operation
If death notifications are delayed due to manual processes, then organizational burden is reduced, but fraud risk and unnecessary charges increase
Solution Approach 1:
The system enables self-service by allowing the hub to automatically generate, format, and send notifications to multiple organizations without requiring manual intervention for each notification. The automated workflow includes retrieving death certificates, matching them against organization databases, and distributing notifications through appropriate channels, thereby reducing operational complexity while minimizing fraud risk through speed.
Data Source
AI summary
A deceased notification system utilizing hub and spoke architecture to facilitate notifications to multiple organizations. By having all disparate and disjointed company deceased notification processes and their corresponding required documentation self-contained in one system, the invention provides a means for those settling estates to utilize a “hub and spoke” model to provide deceased notifications, whereby they register someone's death at the hub, and have the system proactively push deceased notifications to all pertinent organizations at the earliest time. This will save all parties time, provide quicker notifications to prevent deceased identity theft, as well as the stoppage of charges for services that are no longer needed, by the decedent.