Distributed System Diagnostics Using Hybrid Event Conversation Streams
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Solution Overview
Problem
Complex distributed technical systems face challenges in diagnosing and monitoring due to unpredictable user interactions, which are exacerbated by remote working, leading to inefficient and costly site visits and inconsistent information for engineers.
Innovation Solution
A diagnostic tool with communication interfaces, filters, and event identification logic to sort and display user interactions and system parameters in chronological streams, enabling efficient correlation of user experiences with technical events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple diagnostic users and system users interact with complex technical systems, then comprehensive monitoring coverage is improved, but information consistency and problem correlation deteriorate
Solution Approach 1:
The system segments information into separate streams: user conversation streams are filtered by communication interface to associate messages with specific users, while technical event streams are generated separately by event identification logic. This segmentation prevents information mixing and maintains consistency across multiple diagnostic users.
Solution Approach 2:
The patent introduces an intermediary integration mechanism that combines user conversation streams with technical event streams through chronological ordering. This intermediary layer correlates user experiences with technical events without allowing direct interference between multiple diagnostic users' information views.
2Measurement precision
If engineers perform site visits to inspect network connections and equipment, then diagnostic accuracy is improved, but cost and time consumption worsen
Solution Approach 1:
The system performs preliminary diagnostic actions by automatically generating technical event streams and correlating them with user conversation streams before site visits. This preliminary analysis prepares engineers with pre-correlated information, reducing the time needed during actual site visits while maintaining diagnostic accuracy.
Solution Approach 2:
The patent creates a digital copy of the diagnostic process through automated event identification and conversation stream integration. This virtual diagnostic model replicates the information gathering function of physical site visits, allowing engineers to prepare remotely and perform more targeted on-site inspections.
3Adaptability or versatility
If remote working increases, then operational flexibility is improved, but user interaction unpredictability and diagnostic difficulty worsen
Solution Approach 1:
The system implements feedback mechanisms where technical event streams are continuously generated from system parameters and user interactions. This real-time feedback loop allows remote diagnostic users to monitor system behavior and user experiences simultaneously, compensating for the lack of physical presence while maintaining diagnostic capability.
Solution Approach 2:
The patent replaces mechanical inspection methods with automated electronic monitoring. Event identification logic automatically detects technical events from system parameters, substituting the need for physical inspection while enabling remote working. This substitution maintains diagnostic capability without requiring engineers to be physically present at user locations.
4Reliability
If multiple diagnostic users monitor the same system, then monitoring comprehensiveness is improved, but record contradiction and confusion worsen
Solution Approach 1:
The system segments the monitoring interface into separate communication display interfaces for each diagnostic user, with each interface receiving filtered conversation streams relevant to their diagnostic needs. This segmentation allows multiple users to monitor the same system simultaneously without record confusion, as each user's interface is independently configured and filtered.
Data Source
AI summary
Provided is a tool for monitoring a complex technical system having at least one diagnostic user and a plurality of system users, the tool having:a first diagnostic component for a first diagnostic user, the first diagnostic user component comprising: a first communication interface for selectively communicating with multiple system users and having a filter for sorting communications with individual system users into individual conversation streams, wherein individual communications are assigned time stamps;a first communication display interface for selectively displaying an individual conversation stream relating to an individual system user as a continuous sequence wherein the first communication interface portion is arranged to update in response to further communication a first parameter display interface for displaying technical system parameters in a first subset of monitored parameters relating to the individual system user's technical configuration status and usage history;a first parameter configuration interface arranged to permit the first diagnostic user to adjust a first set of adjustable user parameters;technical event identification logic arranged to identify technical events or changes in parameters in a second subset of monitored parameters relevant to an individual system user's interaction with the system;event description logic arranged to generate a textual description for each identified technical event;hybrid conversation logic to insert the generated textual descriptions in sequence into the individual conversation stream based on the technical event time and the timestamps of communications with the individual user.