Hybrid Remote Access Device Bypassing Network Restrictions
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Solution Overview
Problem
Existing remote access technologies face challenges in accessing remote devices without administrator privileges and network restrictions, limiting support staff's ability to provide timely assistance.
Innovation Solution
A Hybrid Remote Access Device (HRAD) that facilitates remote access by transmitting access requests, acknowledgment messages, audio-visual inputs, and control commands between user devices and remote devices, using an Ethernet-based hardware Universal Serial Bus (USB) input means simulator and robotic arms to perform output actions, without requiring dedicated software installation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If dedicated remote access software is installed on both the remote device and user device, then remote access capability is achieved, but administrator privileges are required which not every user has
Solution Approach 1:
The patent introduces a server as an intermediary component that mediates between the user device and remote device. The server hosts the remote access software and manages communication, eliminating the need for users to have administrator privileges on either device. The server acts as a bridge that handles authentication, software distribution, and session management, allowing any user with internet access to initiate remote access requests.
2Ease of operation
If remote access is implemented through conventional software installation, then remote access functionality is provided, but network restrictions may disallow access
Solution Approach 1:
The patent moves the remote access software from the traditional client-device dimension to a server-based dimension. By hosting the software on a remote server rather than requiring local installation on both devices, the system transcends network restrictions that typically block direct peer-to-peer connections. The server resides in a dimension (network infrastructure) that has different access rules and capabilities, allowing it to bypass many conventional network firewalls and restrictions.
3Reliability
If support staff need to physically travel onsite to address problems, then direct access is possible, but response time increases and travel costs increase
Solution Approach 1:
The patent replaces the mechanical system of physical travel with an electronic/digital system for remote access. Instead of support staff physically moving to the customer's location, the system uses network-based communication protocols to transmit control signals and display data electronically. This substitution eliminates travel time and allows support staff to access and diagnose issues from any location with internet connectivity, dramatically reducing response time while maintaining direct access capability.
Data Source
AI summary
Disclosed is a Hybrid Remote Access Device (HRAD) for facilitating a user to remotely access a remote device from a user device. Initially, the HRAD transmits an access request, received from a user device, to the remote device. Upon transmitting the access request, the HRAD forwards an acknowledgment message to the user device upon receipt of the acknowledgment message from the remote device. After forwarding the acknowledgement message, the HRAD receives at least one of an audio-visual request and a control command from the user device. Subsequently, the HRAD transmits the stream of audio-visual input, being captured, to the user device, when the audio-visual request is received from the user device. The HRAD further performs an output action on the remote device, when the control command is received from the user device.