Identity-Aware Data Management for Multi-Channel Communication Organization
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Solution Overview
Problem
The difficulty in locating and organizing communications across multiple communication channels without explicit knowledge of the entity sources, as users often need to recall specific channel and identifier information for each interaction, leading to inefficient searching and organization.
Innovation Solution
An identity-aware data management system generates a reduced connection graph that aggregates second-party accounts across multiple channels into programmatically identified identities, allowing users to search, filter, and organize communications based on these identities rather than individual accounts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If data is organized by individual account identifiers across multiple communication channels, then data can be precisely tracked to specific accounts, but the complexity of searching and locating communications increases significantly
Solution Approach 1:
The patent merges multiple account identifiers belonging to the same entity across different communication channels into a single unified identifier. This allows communications from the same entity regardless of channel to be grouped together, reducing search complexity while maintaining precise tracking capability through the unified identifier system.
Solution Approach 2:
The patent introduces an intermediary layer (the unified identifier system) that maps between individual account identifiers and entity-level identifiers. This intermediary enables precise tracking at the account level while providing simplified entity-level organization, resolving the contradiction between precision and search complexity.
2Measurement precision
If users must recall specific channel and identifier information for each interaction, then accurate communication retrieval is possible, but the ease of operation deteriorates
Solution Approach 1:
By combining multiple account identifiers into unified entity identifiers, the system allows users to search and organize communications at the entity level without needing to recall specific channel or account details. This maintains accurate retrieval through the unified identifier while significantly improving ease of operation.
Solution Approach 2:
The unified identifier serves multiple functions: it identifies the entity across different channels, groups communications from that entity, and enables simplified searching. This multi-functional approach eliminates the need for users to recall specific channel and identifier information while maintaining accurate communication retrieval.
3Reliability
If communications are organized by individual accounts across multiple channels, then data integrity is maintained, but the time required to locate and organize communications increases
Solution Approach 1:
The patent merges account-level organization with entity-level organization by creating unified identifiers that aggregate multiple accounts. This maintains data integrity through the unified identifier system while reducing the time to locate and organize communications by eliminating the need to search across individual accounts and channels separately.
Solution Approach 2:
The system performs preliminary aggregation of account identifiers into unified entity identifiers before the user needs to search or organize communications. This pre-processing action maintains data integrity while significantly reducing the time required for users to locate and organize communications by establishing the organizational structure in advance.
Data Source
AI summary
Systems and methods are provided for organizing communications of multiple communication services. Specifically, techniques are described for organizing data according to detected identities represented aggregate accounts across multiple communication services, as opposed to merely on the basis of accounts on such services. An identity-aware data management system is disclosed that can generate, on the basis of communications of a first party among multiple communication services, a reduced connection graph of the first party. The reduced connection graph of the first party can reflect second parties with whom the first party has communicated, each second party representing an aggregation of multiple accounts of a second party across communication services. The identity-aware data management system may then enable the first party to search, filter, or organize communications according to the reduced connection graph.