Correcting Identity Errors in Propagated Electronic Communications
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Solution Overview
Problem
Electronic communications often fail to deliver messages to the intended recipient due to incorrect identities, leading to cascading errors as the incorrect information is replicated in subsequent responses, causing unnecessary clutter and lost productivity.
Innovation Solution
A computer-implemented method that determines and corrects incorrect identities in electronic communications, propagating the corrected information to prevent further errors, using a system that automatically or manually updates recipient addresses and handles delivery failures.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If electronic communication is used to enable instantaneous communication and documentation, then communication speed and information retention are improved, but incorrect identities can propagate through multiple recipients causing cascading errors and lost productivity
Solution Approach 1:
The system implements feedback by monitoring delivery status and error messages from electronic communications. When a delivery failure or incorrect identity is detected, the system automatically notifies the sender and prevents further propagation of the erroneous communication, creating a closed-loop control system that corrects errors before they cascade through multiple recipients
Solution Approach 2:
The patent introduces an intermediary monitoring system that sits between the communication sender and the network. This intermediary intercepts outgoing communications, validates recipient identities against known correct information, and blocks or corrects communications with incorrect identities before they are propagated, thereby preventing the spread of errors without affecting the speed of valid communications
2Loss of information
If delivery error messages are sent to the originator, then the sender is notified of delivery failures, but other recipients are not notified until they attempt to respond, allowing errors to compound and cascade
Solution Approach 1:
The system performs preliminary action by proactively notifying all potential recipients of a communication before they can propagate it further. When an incorrect identity is detected, the system immediately alerts all recipients in the distribution list, preventing them from inadvertently spreading the error through replies or forwards, thereby stopping the error cascade at its source
Solution Approach 2:
The notification system is segmented to send targeted alerts to specific recipient groups based on their relationship to the erroneous communication. Rather than notifying everyone universally, the system segments notifications to reach only those who received or would receive the problematic communication, reducing unnecessary noise while ensuring error awareness among affected parties
Data Source
AI summary
An electronic communication is sent from a first tier sender to a first tier of one or more recipients. A first tier recipient propagates the communication to a second tier of one or more recipients. The first tier sender determines that the communication includes an incorrect identity. The first tier sender notifies the first tier recipients of the error and of the corrected identity. Responsive thereto, the first tier recipients send corrections to selected second tier recipients.