Image Processing Error Management Using Duplicate-Code Consolidation
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Solution Overview
Problem
Existing systems fail to efficiently manage and handle duplicate errors with the same error code, leading to increased work time and potential oversight of other errors due to busy error information lists.
Innovation Solution
An information provision system that manages error information, provides a screen for unhandled errors, and receives feedback to update handling status, including device information, error codes, and maintenance details, allowing collective updating of error states.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiplex transmission of errors is allowed to prevent omission of error transmission, then error transmission reliability is improved, but duplicate errors with the same error code are displayed, increasing work time
Solution Approach 1:
The patent merges multiple duplicate error records with the same error code into a single consolidated error entry. The system identifies errors with identical error codes and combines them, displaying them as one unified error rather than multiple separate entries. This reduces the number of individual error handling operations required while maintaining complete error coverage through the consolidation approach.
2Reliability
If multiplex transmission of errors is allowed to prevent omission of error transmission, then error transmission reliability is improved, but the error information list screen becomes busy, causing other errors to be overlooked
Solution Approach 1:
The patent merges multiple duplicate error records with the same error code into a single consolidated error entry. The system identifies errors with identical error codes and combines them, displaying them as one unified error rather than multiple separate entries. This reduces the number of individual error handling operations required while maintaining complete error coverage through the consolidation approach.
3Reliability
If individual error handling is performed for each duplicate error, then complete error handling is ensured, but time and effort increase significantly
Solution Approach 1:
The patent merges multiple duplicate error records with the same error code into a single consolidated error entry. The system identifies errors with identical error codes and combines them, displaying them as one unified error rather than multiple separate entries. This reduces the number of individual error handling operations required while maintaining complete error coverage through the consolidation approach.
Data Source
AI summary
An information provision system manages error information indicating errors occurring in an image processing device collected from the image processing device, provides a screen in which information about unhandled errors of the designated image processing device is listed, and receives feedback related to handling of maintenance performed on the image processing device. The error information includes device information for identifying an image processing device, an error code corresponding to a failure of the image processing device, a date and time of occurrence of an error, and handling information indicating whether or not the handling of the maintenance has been performed. The processor updates handling information for an error handled by the maintenance for which the feedback has been received from an unhandled state to a handled state and collectively updates handling information of error codes identical to an error code of the error from the unhandled state to the handled state with respect to the error information of the same image processing device.