Image Processing Diagnostic Menus for Explicit Error Solutions
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Conventional image processing apparatuses, such as MFPs, often experience error symptoms that users cannot resolve independently, leading to increased call center inquiries and service dispatches, despite existing solutions requiring users to manually select adjustment items or rely on device-specific manuals.
Innovation Solution
An image processing apparatus that displays diagnostic menus allowing users to select error symptoms, performs diagnostic processes, and determines menu display based on the device's state, providing explicit solutions to error symptoms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a method of presenting multiple adjustment items is used to solve error symptoms, then the user has more options to resolve errors, but the user cannot easily determine which adjustment item matches the specific error symptom
Solution Approach 1:
The system performs preliminary diagnosis to identify the specific error symptom before presenting adjustment items. The diagnosis unit executes diagnostic processes based on selected diagnosis menus to determine the actual error condition, then presents only the adjustment items relevant to that specific error, eliminating the need for users to search through multiple unrelated options
Solution Approach 2:
The system implements a feedback mechanism where the diagnosis unit analyzes the results of diagnostic processes and uses this information to dynamically determine which adjustment items to present. The presentation unit receives feedback about the diagnosed error symptom and adjusts the presented options accordingly, creating a closed-loop system that adapts to the specific error condition
2Loss of information
If conventional error presentation methods are used, then error symptoms are displayed, but explicit solutions are not provided to users
Solution Approach 1:
The system segments the error resolution process into distinct functional units: a diagnosis unit that identifies error symptoms, a determination unit that selects appropriate solutions, and a presentation unit that displays both the error and its corresponding solution. This segmentation allows each unit to specialize in its function, ensuring that explicit solutions are systematically provided for each diagnosed error symptom
Solution Approach 2:
The determination unit acts as an intermediary between the diagnosis unit and the presentation unit. It receives diagnostic information about error symptoms and translates this into appropriate adjustment items or solutions, then passes them to the presentation unit. This intermediary function ensures that the correct explicit solutions are matched to the diagnosed errors without requiring users to interpret technical data
Data Source
AI summary
An image processing apparatus that can explicitly indicate a solution that likely solves an error symptom occurring in an image processing apparatus to a user. The image processing apparatus executes at least one function about an image process in response to a user operation. The image processing apparatus including a memory device that stores a set of instructions, and at least one processor that executes the set of instructions to display diagnostic menus describing error symptoms, which may occur in the image processing apparatus, related to the at least one function so as to be selectable by a user, perform, when the user selects one of the diagnosis menus displayed, a diagnosis process corresponding to an error symptom described in the diagnosis menu selected by the user, and determine a display method of the diagnostic menus according to a state of the image processing apparatus.