Immutable Ledger for Counseling Disclosure Evidence
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Solution Overview
Problem
There is a lack of effective solutions to provide irrefutable evidence of consumers being exposed to disclosure information, leading to disputes and lawsuits when consumers claim they were not informed about medical procedures, medications, regulations, or product warranties.
Innovation Solution
An automated counseling system that records telemetry data of consumers playing media files containing disclosure information, creates an electronic fingerprint of this data, and stores it in an immutable ledger, ensuring that each version of the media file is associated with a unique identifier and linked to the consumer's exposure evidence.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional disclosure methods are used without verification, then the counseling process is simple and quick, but there is no reliable evidence that the consumer was actually exposed to the disclosure information
Solution Approach 1:
The system performs preliminary actions by embedding tracking mechanisms and electronic fingerprints into the disclosure media files before they are presented to the consumer. This ensures that evidence of exposure is captured at the moment of disclosure, creating irrefutable proof that the consumer was actually exposed to the information.
Solution Approach 2:
The system creates electronic copies and fingerprints of the disclosure information that can be stored and verified independently. These digital replicas serve as permanent records that can be used to prove exposure without requiring the original physical interaction between counselor and consumer.
2Reliability
If detailed telemetry data is collected and stored to prove exposure, then evidence of concordance is strong and irrefutable, but data storage requirements and system complexity increase
Solution Approach 1:
The system extracts only the essential telemetry data and electronic fingerprints needed to prove exposure, rather than storing complete recordings of all consumer interactions. This selective extraction maintains irrefutable evidence of concordance while significantly reducing data storage requirements.
Solution Approach 2:
The system transforms detailed telemetry data into condensed electronic fingerprints that capture the essential information about consumer exposure. This parameter transformation maintains the reliability of evidence while reducing the quantity of data that needs to be stored and managed.
3Reliability
If media files are stored in an immutable data storage system with unique identifiers, then tamper-proof evidence is created, but storage costs and system complexity increase
Solution Approach 1:
The system performs preliminary actions by assigning unique identifiers and creating immutable records of media files before they are distributed or accessed. This ensures that the integrity of the disclosure information is established in advance, making it impossible to tamper with the evidence later while maintaining a straightforward storage architecture.
4Reliability
If comprehensive telemetry tracking is implemented to monitor consumer exposure, then disputes are reduced and compliance is ensured, but the ease of operation decreases due to additional monitoring requirements
Solution Approach 1:
The system implements self-service tracking where the consumer's interaction with the media files automatically generates telemetry data and electronic fingerprints without requiring active participation in the verification process. This maintains ease of operation for the consumer while ensuring comprehensive compliance verification.
Data Source
AI summary
An apparatus for counseling automation providing evidence of concordance includes a processor and non-transitory computer readable storage media storing code. The code is executable by the processor to perform operations that include recording telemetry data of a consumer playing one or more media files. Each media file includes information being disclosed to the consumer. Each media file is associated with a unique media identifier. Each media file and an associated unique media identifier are stored on an immutable data storage system. The telemetry data includes information indicative of the consumer being exposed to the media files while the media files are being played. The operations include creating an electronic fingerprint of the telemetry data and the unique media identifiers of the one or more media files and storing the electronic fingerprint, the telemetry data and the unique media identifiers of the one or more media files in a ledger.