Incident Alert Dashboard With Automated Triage and Escalation
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Solution Overview
Problem
Traditional methods for managing real-time and historical incident data are manual, leading to delays, errors, and inefficiencies in incident triage, escalation, and decision-making, lacking automation and collaboration, which hampers organizational progress.
Innovation Solution
A system comprising monitoring devices, portable devices, and a control server that captures and displays monitor data and alerts, enabling predefined incident management, task assignment, and user interaction for efficient incident response.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual processes are used for incident reporting and documentation, then implementation is simple and requires minimal technology, but response time is slow and productivity is reduced
Solution Approach 1:
The patent replaces manual mechanical processes (paper forms, logbooks, spreadsheets) with an automated electronic system comprising monitoring devices, portable devices, and a control server. This substitution eliminates manual data entry and incident reporting, enabling real-time automated incident management and significantly improving response speed while reducing human error.
Solution Approach 2:
The system enables self-service incident reporting where monitoring devices automatically capture incident data and the control server autonomously processes and manages incident information. This eliminates the need for manual intervention in routine incident documentation tasks, freeing personnel to focus on critical response activities and improving overall productivity.
2Loss of time
If manual incident triage and escalation are used, then decision-making flexibility is maintained, but response time increases and collaboration is limited
Solution Approach 1:
The system performs preliminary actions by pre-configuring incident management workflows, alert rules, and escalation paths. When an incident is detected, the control server automatically executes predefined responses and escalations, eliminating delays associated with manual triage decisions and enabling faster incident response while maintaining operational control.
Solution Approach 2:
The system implements continuous feedback loops where the control server monitors incident status, automatically updates stakeholders, and adjusts response actions based on real-time data. This automated feedback mechanism reduces response time by eliminating manual communication cycles while maintaining operational simplicity through standardized feedback protocols.
3Loss of information
If information is not shared within departments, then data security is maintained, but decision-making effectiveness is reduced
Solution Approach 1:
The control server provides universal information access across multiple departments and user roles through a centralized dashboard. The system manages information distribution universally, allowing authorized personnel from different departments to access relevant incident data, thereby improving decision-making effectiveness without requiring complex department-specific systems.
Solution Approach 2:
The control server acts as an intermediary that securely manages information sharing between departments. It controls access to incident data, ensuring that appropriate information is shared with authorized personnel while maintaining security protocols. This intermediary approach enables effective cross-departmental collaboration without exposing sensitive information to unauthorized users.
4Reliability
If manual documentation methods are used, then implementation cost is low, but error rates increase and data accuracy decreases
Solution Approach 1:
The patent replaces manual documentation with automated electronic capture and processing systems. Monitoring devices automatically record incident data, and the control server processes this information electronically, eliminating manual data entry errors and improving data accuracy. This substitution justifies the increased infrastructure complexity through significant gains in reliability.
Solution Approach 2:
The system creates accurate digital copies of incident data from multiple sources (monitoring devices, portable devices, databases) and maintains synchronized versions across the network. This copying mechanism ensures data consistency and accuracy while enabling multiple users to access the same reliable information simultaneously, improving reliability without requiring physical document management.
Data Source
AI summary
According to an exemplary aspect of the disclosed embodiment, a system for management of alerts and incidents related to providing security in an environment is provided. The system includes a plurality of monitoring devices deployed in the environment, each monitoring device designed to capture a corresponding monitor data related to the environment; a plurality of portable devices operated by one or more users present in the environment, each portable device providing a pre-configured list of alerts, wherein each user using a respective portable device is enabled to select a corresponding alert from the pre-configured list of alerts; and a control server operable to receive and display in a dashboard, the corresponding monitor data from the plurality of monitoring devices and the corresponding alerts selected by users in the plurality of portable devices.