Incident Notification Dashboard for Semi-Autonomous Cleaning Devices
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Solution Overview
Problem
Semi-autonomous cleaning devices often fail to provide users with adequate notifications and troubleshooting assistance for detected issues, leading to operational disruptions and requiring manual intervention without clear guidance.
Innovation Solution
An incident notification system that consolidates multiple failure notifications onto a single dashboard, using color-coding and icons to indicate severity, with direct links to contextual help videos for troubleshooting, and automatic updates, allowing operators to address issues and resume operations safely.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If multiple failure notifications are provided separately, then comprehensive incident information is available, but system complexity and user confusion increase
Solution Approach 1:
The patent consolidates multiple separate failure notifications into a single unified incident notification system. The dashboard merges all incident information including debris accumulation, battery status, and component failures into one coherent display, reducing system complexity while maintaining information completeness.
Solution Approach 2:
The incident notification dashboard serves multiple functions simultaneously: it displays various types of failures, provides severity indicators, offers troubleshooting guidance, and maintains operational status all in one interface, eliminating the need for multiple separate notification systems.
2Ease of operation
If detailed troubleshooting guidance is provided, then user ability to resolve issues improves, but information overload and interface complexity increase
Solution Approach 1:
The notification system provides tailored information based on the specific incident type and severity. Each notification is customized with relevant troubleshooting steps and resources appropriate to that particular failure mode, avoiding generic information overload while ensuring comprehensive guidance where needed.
Solution Approach 2:
The system pre-provides troubleshooting guidance and resources alongside incident notifications, so users have immediate access to resolution steps without needing to search separately. Contextual help videos and troubleshooting procedures are prepared in advance and linked directly to relevant incidents.
3Reliability
If operator intervention is required for incident resolution, then complex issues can be addressed, but operational downtime increases
Solution Approach 1:
The incident notification system enables operators to independently diagnose and resolve issues through integrated troubleshooting guidance, contextual help videos, and step-by-step procedures. This self-service capability reduces dependency on external support and minimizes operational downtime while maintaining reliable incident resolution.
Data Source
AI summary
A system and method for incident notification for an autonomous or a semi-autonomous cleaning device. The incident notification can be provided with or without videos using hyperlinks. Videos can be accessed directly on the cleaning device graphical user interface (GUI) on the incident notification dashboard. Based on the detected failure types, direct links to specific contextual help videos next to each incident notification can be provided to further troubleshoot the incident. The system simplifies the complexity of incident notification and improves the user experience by merging all monitoring on a single dashboard which can manage all simultaneous faults in a coherent manner.