Incident Notification System with Personalized Subscriptions
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Solution Overview
Problem
Traditional notification systems are unidirectional and lack personalized communication, failing to provide timely and relevant updates to recipients about incidents, as they often rely on generic messages and do not account for user preferences or status monitoring.
Innovation Solution
A method and system for managing incident notifications that classify incidents by priority and severity, provide personalized updates through a user interface accessible via multiple devices, and allow users to subscribe to specific notifications, enabling feedback and status monitoring.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional notification systems use email and text messages to broadcast status to mass groups, then information can be distributed widely, but the system lacks personalization and users cannot monitor status or provide feedback
Solution Approach 1:
The system segments the mass audience into individual user profiles with personalized subscription preferences. Each user can selectively subscribe to specific incident types, sources, and severity levels, transforming the generic broadcast system into targeted personalized notifications while maintaining the underlying broadcast infrastructure.
Solution Approach 2:
The system implements feedback mechanisms by allowing users to acknowledge receipt of notifications and providing status monitoring capabilities. Users can view current incident status and confirm they have received and processed the information, creating a closed-loop communication system that tracks delivery and engagement.
2Loss of information
If the system provides generic messages to all recipients, then implementation is simple, but recipients cannot determine relevance to their specific needs
Solution Approach 1:
The system applies local quality by allowing different users to receive different subsets of incident information based on their roles, responsibilities, and preferences. Each user's notification stream is customized to contain only the incidents relevant to their specific needs, rather than uniform generic messages to all recipients.
Solution Approach 2:
The notification system is made dynamic by allowing users to modify their subscription preferences at any time. Users can add or remove incident types, sources, and severity levels from their subscriptions, enabling the system to adapt to changing user needs and roles without reimplementation.
3Reliability
If the system sends updates through new messages, then information is delivered, but recipients have limited ability to monitor status and understand current situation
Solution Approach 1:
The system prepares users for incident monitoring by pre-configuring subscription preferences and organizing incident information into structured categories before incidents occur. When incidents are reported, users already have their notification preferences set, enabling immediate personalized delivery without requiring users to configure anything during the incident response.
Solution Approach 2:
The system introduces an intermediary layer between incident reporting and user notification that consolidates and structures incident information. This intermediary processes raw incident data, matches it against user subscriptions, and delivers only relevant information, saving users time by filtering out irrelevant details and presenting only what they need to know.
Data Source
AI summary
An embodiment of the present invention is directed to a computer implemented method and system for managing incident notification. The system uses bi-directional (two way) communication of incidents to multiple users where the system gives them substantial control over the information they need and want. An embodiment of the present invention may be aware of whether they have received and consumed that information thereby enabling those users to rapidly engage in additional communication paths (e.g., chat sessions, phone/video sessions, etc.) as needed to inform them and solicit their input into problem solving.