Automated Incident Notification System for Emergency Response
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Solution Overview
Problem
Manual execution of incident response plans in control centers is inefficient, as operators must manually look up notification plans, leading to delays and potential errors in communicating with responders during emergencies.
Innovation Solution
An automated system that generates and sends incident notifications based on enterprise business rules, using responder profiles, message templates, and delivery profiles, enabling real-time reporting and updates, and facilitating communication through multiple contact paths.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual execution of incident response plans is used, then operators can follow documented procedures, but delays and errors occur in communicating with responders
Solution Approach 1:
The system enables self-service automation where the incident notification system automatically identifies responders, selects appropriate message templates, and sends notifications without requiring manual operator intervention for each step, thereby reducing both delays and errors
Solution Approach 2:
The patent replaces the manual mechanical process of looking up notification plans and contacting responders with an automated computer-based system that uses algorithms to match incidents with appropriate responders and send notifications electronically
2Productivity
If operators manually look up notification plans in safety manuals, then comprehensive procedures can be followed, but efficiency and speed of response are reduced
Solution Approach 1:
The system performs self-service by automatically executing the entire notification process including identifying responders, selecting messages, and sending notifications, freeing operators from manual lookup and execution tasks
Solution Approach 2:
The system uses pre-configured templates that copy proven notification patterns and procedures, allowing rapid deployment of standardized responses without requiring operators to recreate notification plans from scratch
3Loss of time
If automated notification systems are implemented, then response speed and consistency improve, but system complexity increases
Solution Approach 1:
The system performs preliminary actions by pre-configuring responder profiles, message templates, and delivery profiles before incidents occur, storing them in a data repository for rapid automated retrieval and execution during actual incidents
Solution Approach 2:
The patent introduces a communication interface as an intermediary layer between the automated system and operators, allowing the complex automated processes to run transparently while presenting a simplified view to users
Data Source
AI summary
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium are presented, for providing incident notifications. The systems and processes disclosed here automatically generate and send notifications relating to an incident in accordance with an enterprise's business rules and provide real time reporting of all communications relating to the incident.