Automated Incident Remediation Workflow Engine
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Solution Overview
Problem
Existing systems for network incident detection and remediation require excessive manual intervention, have inefficient incident routing, and lack flexibility in workflow processes, failing to provide an automated approach for event-driven incident management and compliance with corporate governance.
Innovation Solution
A system comprising a correlation analysis engine, incident tracking module, assignment module, workflow module, and graphical user interface that allows for the creation, customization, and execution of workflow processes to remediate incidents, enabling automated incident response and tracking of remediation status.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional workflow processes are used for incident remediation, then incident response can be tracked and managed, but the processes lack flexibility and cannot be easily customized by users
Solution Approach 1:
The workflow system transitions from static, pre-defined processes to dynamic, user-customizable workflows. Users can modify workflow steps, add custom activities, and adjust process flows based on specific incident types and organizational needs, making the system adaptable without requiring complex reconfiguration
Solution Approach 2:
The workflow engine provides a universal platform that can handle multiple incident types and remediation scenarios through a single customizable framework. The same core system adapts to different workflows whether for security incidents, compliance issues, or operational problems, reducing the need for multiple specialized systems
2Productivity
If manual intervention is used in incident remediation processes, then complex incidents can be handled with human judgment, but excessive manual intervention reduces efficiency and productivity
Solution Approach 1:
The system implements automated self-service capabilities where the workflow engine automatically routes incidents, assigns tasks, tracks progress, and notifies stakeholders without requiring manual intervention for each step. The system serves itself by managing the remediation process autonomously while maintaining the ability to escalate to human operators when needed
Solution Approach 2:
The system performs preliminary automated actions such as incident detection, initial classification, routing to appropriate teams, and task assignment before human operators need to intervene. This preliminary automation handles routine aspects of incident management, allowing human staff to focus on complex decision-making aspects
3Reliability
If pre-defined workflow processes are used, then incident response can be standardized, but the processes are not easily customized for different incident types or organizational needs
Solution Approach 1:
The workflow system allows dynamic configuration where standardization is maintained through a consistent engine and process framework, while adaptability is achieved through customizable workflow definitions that can be tailored to different incident types, departments, and organizational structures without compromising overall process reliability
4Productivity
If automated workflow processes are implemented, then incident response efficiency improves, but system complexity increases
Solution Approach 1:
A single universal workflow engine provides multiple functions including incident routing, task assignment, progress tracking, notification management, and reporting. This consolidated approach achieves high automation efficiency without requiring multiple separate complex systems, as the engine handles diverse workflow scenarios through a unified framework
Data Source
AI summary
The invention relates to a system and method for customizing and storing workflow processes for use in remediation incidents such as security events. One aspect of the invention relates to providing tools to enable creation of customized workflow processes for event driven incident remediation, monitoring and analyzing system activity to identify occurrence of incidents, assigning a workflow process to an incident, applying the assigned workflow process to remediate the incident, and tracking and graphically displaying the status of the workflow process, among other things.