IT Incident Response Decision Logic Automation
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Solution Overview
Problem
In complex IT environments, managing and responding to incidents such as security threats and operational issues becomes cumbersome due to varying hardware and software configurations, leading to difficulties in coordinating investigation and remediation efforts, especially with limited administrative resources.
Innovation Solution
A method is introduced to automatically determine decision step logic within a course of action for IT incident response, where possible outputs are identified and incorporated into Boolean logic to direct the course of action, assisting administrative users in handling incidents by suggesting or defining the outputs for decision steps based on patterns and success rates from similar incidents.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If incident response services are employed to respond to incidents in the IT environment, then incident handling capability is improved, but system complexity and coordination difficulty increase as the size and complexity of the IT environment increases
Solution Approach 1:
The patent segments the incident response process into discrete, manageable steps organized in structured workflows. Each incident type is broken down into specific action steps that can be independently defined, executed, and tracked. This segmentation allows complex incident response operations to be divided into smaller, more manageable units that reduce coordination overhead and improve handling capability.
2Adaptability or versatility
If the number of computing components increases to handle more operations, then operational capability is improved, but management and coordination of incidents become more difficult with limited administrative personnel
Solution Approach 1:
The patent implements self-service capabilities through automated incident response systems that can autonomously execute predefined workflows and action steps. The system automatically detects incidents, determines appropriate response actions, and executes remediation steps without requiring constant administrative intervention. This self-service approach allows the system to manage increasing numbers of computing components and incidents with limited administrative personnel.
3Productivity
If administrative personnel are increased to improve coordination of investigation and remediation efforts, then incident response effectiveness is improved, but resource cost increases
Solution Approach 1:
The patent replaces manual administrative processes with automated computer-based systems that execute incident response workflows. Instead of relying on administrative personnel to manually coordinate investigation and remediation efforts, the system uses automated logic to determine action steps, execute responses, and track incident resolution. This substitution of mechanical automation for human administrative work improves response effectiveness while reducing the quantity of administrative resources required.
Data Source
AI summary
Described herein are improvements for generating courses of action for an information technology (IT) environment. In one example, a method includes determining that a decision step occurs between a one step and two or more other steps of a first course of action associated with an incident type in the information technology environment. The method further includes determining possible outputs of the one step that, when used as input to the decision step, cause the first course of action to proceed from the decision step to respective steps of the two or more other steps. The method also includes incorporating logic into the decision step to direct the course of action to respective steps of the two or more other steps based on one or more of the possible outputs.