Incoming Call Display Verification for Trusted Caller ID
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Solution Overview
Problem
Healthcare providers and businesses face challenges in ensuring that the caller-ID data displayed to recipients accurately reflects their institution's number, rather than their personal device number, to enhance call acceptance and trust.
Innovation Solution
A system and method that utilizes a network architecture comprising a device authorization server, communication server, call server, certification authority server, carrier server, and storage server to simulate and verify caller-ID data by capturing screenshots of call displays on various carriers, allowing users to configure a preferred caller-ID through a software application, and transmitting verified caller-ID data to their device.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a healthcare provider uses their personal mobile device to place calls, then they can conveniently communicate with patients, but the caller-ID displayed to patients shows the personal device number instead of the healthcare facility number, reducing call acceptance and trust
Solution Approach 1:
The patent introduces a caller-ID substitution system that acts as an intermediary between the personal mobile device and the recipient. The system captures the outgoing call, substitutes the caller-ID with the healthcare facility's number, and relays the call to the recipient. This mediator resolves the contradiction by allowing the provider to use their personal device conveniently while ensuring the recipient sees a trusted facility number.
Solution Approach 2:
The system creates a copy of the outgoing call signal and manipulates the caller-ID information in this copy. Instead of modifying the original personal device number, the system generates a substituted caller-ID version that displays the healthcare facility number to the recipient, while the actual call path remains unchanged.
2Reliability
If a healthcare provider wants to ensure accurate caller-ID display to enhance trust, then they need to verify caller-ID data across multiple carriers, but this verification process increases system complexity
Solution Approach 1:
The patent implements a universal verification system that handles multiple carriers and call scenarios through a single integrated platform. The system can substitute caller-ID for various types of calls (personal devices, landlines, mobile phones) and works across different carrier networks using standardized protocols, reducing the need for separate verification systems for each carrier.
Solution Approach 2:
The system automatically verifies and substitutes caller-ID data without requiring manual intervention from healthcare providers. The automated process captures outgoing calls, verifies the caller-ID against the provider's registered information, performs substitution if needed, and completes the call seamlessly, eliminating the need for complex manual verification procedures.
Data Source
AI summary
A system and method to surface incoming call display data. The system includes a memory storing call source data of a call source and one or more processing devices. The one or more processing devices are to initiate a call using the call source data to a call destination. The one or more processing devices are further to receive incoming call display data determined in response to receiving the call. The incoming call display data includes data displayed by a user interface associated with the call destination in response to receiving the call. The one or more processing devices are further to transmit incoming call display image data based on the incoming call display data to a computing device to display a representation of the data displayed by the user interface associated with the call destination.