Incremental Lead Queuing for Partial Form Capture

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Solution Overview

Problem

Lead generation processes often result in lost opportunities due to incomplete information input by users, as they fail to complete all required fields, leading to the loss of potential sales leads.

Innovation Solution

Implementing a system that captures partial lead information using a timer to determine when a user has shown a threshold level of interest, allowing for the generation of a partial lead even if all fields are not completed, which is then submitted to a third party for potential sales opportunities.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Manufacturing precision

If all input fields are required to be completed before generating a lead, then the completeness of lead information is improved, but the loss of potential leads increases due to user abandonment

Engineering Contradiction:
Improvecompleteness of lead informationVSAvoidloss of potential leads
Core Design Contradiction:
Manufacturing precisionVSLoss of energy

Solution Approach 1:

The system generates leads based on partial information rather than requiring complete data. When users abandon the form mid-completion, the system captures the partial lead data and generates a lead opportunity anyway, accepting incomplete information to prevent total lead loss. This resolves the contradiction by prioritizing lead capture over information completeness.

Inventive Principle:
Principle #16Partial or excessive action

Solution Approach 2:

The system performs preliminary lead generation with available data before the user completes all fields. By initiating the lead capture process early and continuously updating lead status as more information becomes available, the system prevents lead loss while gradually improving information completeness.

Inventive Principle:
Principle #10Preliminary action

2Manufacturing precision

If multiple pages of input fields are provided for lead generation, then the completeness of lead information is improved, but the ease of operation deteriorates leading to user drop-off

Engineering Contradiction:
Improvecompleteness of lead informationVSAvoiduser completion rate
Core Design Contradiction:
Manufacturing precisionVSEase of operation

Solution Approach 1:

The lead generation process is divided into multiple pages or sections, but the system implements incremental lead queuing that captures leads at any stage of completion. Each page segment contributes to the overall lead data, and partial completions are queued and processed separately, allowing users to stop at any point without losing their progress.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

An intermediary lead queuing system is introduced between the multi-page form and the final lead generation. This intermediary captures and stores partial information from any page, acting as a buffer that preserves user data even when completion is not achieved, thus maintaining ease of operation while working toward information completeness.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Manufacturing precision

If the system waits for complete information before submitting leads, then the quality of leads is improved, but the productivity of lead generation deteriorates

Engineering Contradiction:
Improvequality of leadsVSAvoidlead generation volume
Core Design Contradiction:
Manufacturing precisionVSProductivity

Solution Approach 1:

The system submits leads with partial information rather than waiting for complete data. By generating leads incrementally as information becomes available, the system increases lead generation volume while accepting varying levels of quality. Complete leads are processed when available, but partial leads are not discarded.

Inventive Principle:
Principle #16Partial or excessive action

Solution Approach 2:

The lead generation process operates continuously rather than waiting for completion. As users fill out fields across multiple pages, leads are continuously captured and queued for processing. This continuous action maintains productivity by generating leads throughout the user journey rather than only upon final submission.

Inventive Principle:
Principle #20Continuity of useful action

Data Source

PatentUS11295361B2Systems and methods for incremental lead queuing
Publication Date: 2022.04.05 COX AUTOMOTIVE INC
  • US11295361B2 patent drawing
  • US11295361B2 patent drawing
  • US11295361B2 patent drawing

AI summary

Systems and methods are provided herein for systems and methods for incremental lead queuing. In some embodiments, the systems and methods may involve receiving an indication that an information input session is initiated at a first time. The information input session may include a set of input fields, and information may be received for a portion of the input fields. After a threshold period of time without either receiving any additional information input, or without all of the set of input fields being completed, a determination may be made that a timer has expired and the information that has been received thus far may be compiled and sent to be provided as a partial lead.