Indoor Positioning for Bank Device Authorization
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Solution Overview
Problem
Organizations face challenges in providing prompt and personalized customer service at physical banking centers, as existing technologies lack efficient methods to detect and respond to customer presence for enabling device functionality.
Innovation Solution
A computing platform that utilizes an indoor positioning system to detect customer presence and authorize access to specific functions on devices such as deposit drop boxes, automated teller machines, and investment management kiosks, enabling or disabling features based on customer proximity and authorization.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If traditional customer service methods are used at physical banking centers, then customers can interact with representatives, but the process is not automated and requires manual intervention
Solution Approach 1:
The system enables self-service by using indoor positioning to automatically detect customer presence and trigger appropriate responses from computing devices without requiring manual intervention. The deposit drop box, automated teller machine, and investment management kiosk autonomously activate based on customer proximity detection.
Solution Approach 2:
The patent replaces manual mechanical interaction with automated electronic systems. Instead of requiring customers to physically approach representatives or manually activate services, the system uses wireless communication and positioning technology to automatically initiate service functions through computing devices.
2Reliability
If device functionality is always enabled, then customers have access to all features, but security and authorization control are reduced
Solution Approach 1:
The system dynamically adjusts device functionality based on real-time customer presence detection. Computing devices transition between enabled and disabled states automatically, allowing full functionality only when authorized customers are physically present at the banking center location.
Solution Approach 2:
The patent implements location-based authorization where device functionality is selectively enabled only at specific physical locations where customers are detected. This ensures that sensitive functions are accessible only to authorized users in the appropriate context, enhancing security while maintaining ease of operation for legitimate customers.
3Speed
If the system continuously monitors customer presence, then real-time response is achieved, but energy consumption increases
Solution Approach 1:
The indoor positioning system operates periodically rather than continuously, activating sensors and location services only when needed to detect customer presence. This periodic operation maintains rapid response capability while significantly reducing overall energy consumption compared to continuous monitoring.
Data Source
AI summary
A computing platform may receive a plurality of messages comprising data indicating physical presence of customers at a physical location from an indoor positioning system located at the physical location. Responsive to receiving the plurality of messages comprising the data indicating the physical presence of the customers at the physical location, the computing platform may determine that one or more customers of the customers at the physical location are authorized to utilize one or more functions of one or more computing devices physically located at the physical location.