Information Processing System Bidirectional Contact Support
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Solution Overview
Problem
Existing information processing systems primarily operate in a unidirectional manner, failing to facilitate bidirectional information exchange among users, which limits collaborative interactions.
Innovation Solution
An information processing system equipped with a text acquisition unit, reception unit, and contact support unit that enables users to exchange information by acquiring text based on user operations, receiving keywords, and notifying users when predefined conditions are met, allowing for message exchange and contact details presentation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If information processing systems operate in a unidirectional manner from provider to user, then system simplicity is maintained, but bidirectional information exchange and user collaboration are limited
Solution Approach 1:
The patent merges the information provider and information receiver roles into a single multifunctional information processing system. The system integrates text acquisition, keyword reception, and contact support functions into one device, enabling it to both provide information to users and receive information from users through the same interface and processing unit.
Solution Approach 2:
The information processing system is designed with universal functionality to perform multiple roles: it can acquire text from users, receive keywords from users, process information bidirectionally, and provide contact support. This multi-functionality allows a single system to serve both as information provider and information receiver, eliminating the need for separate specialized devices.
2Adaptability or versatility
If traditional image processing apparatuses are used, then existing printing and document processing functions are maintained, but user interaction and contact support features are absent
Solution Approach 1:
The system performs preliminary text acquisition and keyword extraction from documents before user interaction is needed. By pre-processing document content to extract meaningful text and keywords, the system prepares information in advance that can be quickly matched with user queries, enabling rapid response and interaction.
Solution Approach 2:
The system implements feedback mechanisms where user operations on keywords trigger notifications to text operators, and contact information is exchanged based on matched content. This feedback loop creates continuous bidirectional interaction between users, allowing them to communicate and collaborate through the system based on document content analysis.
Data Source
AI summary
An information processing system includes a text acquisition unit that acquires text on the basis of a first user's operation, a reception unit that receives a keyword in response to a second user's operation; and a contact support unit that receives a contact from the second user having performed an operation on the keyword to the first user having performed an operation on the text, and notifies the first user of the contact, in a case where the text acquired by the text acquisition unit and the keyword received by the reception unit satisfy a predefined condition.