Information Processing for Skill-Based Support in Personalized Workflows
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Solution Overview
Problem
In workflow systems, inexperienced or unskilled individuals struggle to understand how to use personalized workflows, leading to poor work efficiency.
Innovation Solution
An information processing device that acquires a user's experience value to determine their skill level, extracts support candidates from experienced users, and outputs information about these candidates to assist the unskilled user.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If workflow systems are personalized for each organization, then the workflow can be adapted to specific organizational needs, but inexperienced or unskilled users cannot understand how to use the workflow
Solution Approach 1:
The patent introduces an intermediary mechanism (workflow guide or assistant) that mediates between the complex personalized workflow system and inexperienced users. This intermediary provides step-by-step guidance, explanations, and support to help unskilled users understand and navigate customized workflows without requiring deep expertise in the system.
Solution Approach 2:
The system implements self-service capabilities through automated guidance systems, context-sensitive help, and intelligent recommendations that enable users to independently understand and operate personalized workflows. The system adapts to user skill levels and provides appropriate level of guidance automatically.
2Adaptability or versatility
If workflow systems are personalized for each organization, then the workflow can be adapted to specific organizational needs, but work efficiency deteriorates due to user inability to understand usage
Solution Approach 1:
By introducing workflow guides or assistants as intermediaries, the system enables inexperienced users to effectively utilize personalized workflows, thereby maintaining productivity levels despite the complexity of customized systems. The intermediary reduces the learning curve and operational friction.
Solution Approach 2:
The system performs preliminary actions by pre-configuring guidance materials, preparing contextual help, and anticipating user needs before users encounter difficulties. This proactive approach ensures that support is available when needed, preventing productivity loss.
3Productivity
If support is provided to unskilled users, then work efficiency improves, but the system complexity increases
Solution Approach 1:
The patent implements a universal support mechanism that serves multiple functions: providing guidance to unskilled users, tracking user progress, adapting to different skill levels, and offering contextual help. This multi-functional approach consolidates various support features into a unified system, managing complexity through integration rather than proliferation of separate components.
Data Source
AI summary
An information processing device, system, and method are described herein. The information processing device acquires an experience value of a user and determines a skill level of the user based on the experience value. The skill level of the user is either skilled or unskilled. The information processing device extracts support candidates based on experience values of other users in response to determining that the skill level of the user is unskilled and outputs information regarding the support candidates. The information processing device further causes a display device to display information regarding the skill level of the user, and/or the support candidates.