Instant Communication Client Email Integration

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Conventional instant communication methods are inconvenient as they require complex operations to send emails, involving opening email boxes and waiting for recipients to acknowledge messages, which hinders seamless communication.

Innovation Solution

An instant communication method and client terminal that allow users to acquire a keyword, retrieve a mail index list, determine relevant mails, extract information, encapsulate it into an instant message, and send it directly through the client terminal, eliminating the need for logging into a web-based email system.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If conventional email sending methods are used in instant communication, then formal content can be transmitted reliably, but operational complexity increases and communication efficiency decreases

Engineering Contradiction:
Improvecontent transmission reliabilityVSAvoidoperational complexity
Core Design Contradiction:
ReliabilityVSEase of operation

Solution Approach 1:

The patent merges email functionality with instant communication by integrating mail retrieval and sending capabilities directly into the instant communication client. Users can search for emails, select them, and send them through the instant communication interface without switching to separate email client applications, thus combining two communication functions into one unified system.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The system performs preliminary actions by pre-fetching and caching email data (mail index list, mail details, attachments) before they are needed for transmission. The email client retrieves and stores email metadata in advance, so when a user needs to send an email through instant communication, the data is already prepared and readily available, reducing operational steps.

Inventive Principle:
Principle #10Preliminary action

2Adaptability or versatility

If email clients or web-based mail boxes are used to send mails, then complete mail functionality is available, but user time and operational steps increase

Engineering Contradiction:
Improvemail functionality completenessVSAvoidtime consumption
Core Design Contradiction:
Adaptability or versatilityVSLoss of time

Solution Approach 1:

The instant communication client is designed with multi-functionality, serving both instant messaging and email transmission purposes. The same client interface handles both real-time chat and formal email communication, eliminating the need for users to switch between different applications and reducing the time required to complete mail sending tasks.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The patent extracts essential email sending functionality from traditional email clients and web-based mail boxes, implementing only the necessary features (mail search, selection, and transmission) within the instant communication client. This extraction approach provides complete mail functionality for instant communication needs without requiring users to access full-featured email clients separately.

Inventive Principle:
Principle #2Taking out (Extraction)

3Adaptability or versatility

If users need to switch between instant communication and email systems, then both communication needs are met, but device complexity and operational steps increase

Engineering Contradiction:
Improvecommunication flexibilityVSAvoidsystem complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent combines instant communication and email systems into a single integrated platform. The instant communication client includes built-in email retrieval and sending capabilities, allowing users to access both communication types through one application interface, thereby reducing the number of separate systems and devices needed.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The system acts as an intermediary between email servers and instant communication users. The instant communication client serves as a mediator that handles email protocol interactions, mail retrieval, and message transmission, abstracting the complexity of email system operations from users and presenting a simplified interface.

Inventive Principle:
Principle #24Intermediary (Mediator)

Data Source

PatentUS10491550B2Instant communication
Publication Date: 2019.11.26 ALIBABA GROUP HOLDING LTD
  • US10491550B2 patent drawing
  • US10491550B2 patent drawing
  • US10491550B2 patent drawing

AI summary

An instant communication method includes: acquiring a first keyword; acquiring a mail index list of mails that contain the first keyword; determining at least one mail index from the mail index list; extracting predetermined information from one or more mails that corresponds to the determined mail index; encapsulating the predetermined information into an instant communication message; and sending the instant communication message to a predetermined communication terminal. A client terminal that performs instant communication has a session interface, and a predetermined button is provided on the session interface; and a step of initiating a mail retrieval command includes triggering the predetermined button to generate a mail retrieval command. The instant communication method and the client terminal that are provided by the present disclosure may reduce the operational complexity for the user when needing to send a mail during instant communication, thereby improving user experience and satisfaction.