Instant Communication Server Text-to-Speech Voice Bridge
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Solution Overview
Problem
Small e-commerce websites face challenges in providing timely instant messaging support due to the inability to maintain a constant receptionist, leading to potential lost business opportunities.
Innovation Solution
Implementing a system that converts text data from website visitors into speech data, which is then sent to a preconfigured phone number for real-time voice communication with website owners, allowing them to respond and communicate via voice without relying on text-based messaging, using an instant communication server and speech server with Text To Speech technology.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If text-based instant messaging is used for customer support, then communication capability is provided, but response timeliness and engagement quality deteriorate when no dedicated receptionist is available
Solution Approach 1:
The patent replaces the mechanical system of human text typing and reading with an automated voice communication system. The text message is automatically converted to speech and called to the customer's phone, eliminating the need for manual intervention and enabling immediate response regardless of whether a receptionist is present.
Solution Approach 2:
The patent introduces an intermediary system consisting of an IM server and speech server that acts as a mediator between the customer's text message and the business owner's phone call. This intermediary automatically translates and delivers the message, bridging the gap between asynchronous text communication and synchronous voice communication.
2Reliability
If a dedicated receptionist is maintained for instant messaging support, then response timeliness is improved, but operational cost and system complexity increase
Solution Approach 1:
The system enables self-service automation where the IM server and speech server automatically process incoming text messages by converting them to speech and initiating phone calls without requiring human receptionist intervention. The system serves itself by handling the complete communication workflow autonomously.
Solution Approach 2:
The patent replaces the mechanical presence of a human receptionist with an automated computer-based system that performs text-to-speech conversion and call initiation, thereby reducing operational complexity while maintaining service availability.
3Adaptability or versatility
If text-based messaging is used, then communication infrastructure is simple, but customer engagement quality and service flexibility deteriorate
Solution Approach 1:
The patent creates a multi-functional communication system that handles both text-based IM and voice-based phone calls through a unified platform. The system can adapt to different communication preferences and scenarios, providing both text and voice modalities through the same infrastructure.
Solution Approach 2:
The system dynamically adapts the communication mode based on the situation - starting with text-based IM and automatically escalating to voice calls when needed. The communication flow is flexible and can adjust between different modalities to optimize customer engagement.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
Enables website owners to engage with visitors anytime and anywhere, improving customer service and capturing business opportunities by transforming text data into speech and facilitating voice communication through the integration of instant messaging with voice capabilities.
Implementation Method 1
The speech server is configured to receive the text data, transform the text data into a first set of speech data
Data Source
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AI summary
Embodiments of the invention relate to an instant communication method, an instant communication server, a speech server and a system thereof The instant communication method includes receiving, by a speech server, text data sent via instant communication software by a first user terminal, transforming, by the speech server, the text data into first speech data, sending, by the speech server, the first speech data via a preconfigured phone number to a corresponding second user terminal, receiving, by the speech server, second speech data sent by the second user terminal, and sending, by the speech server, the second speech data to the first user terminal via the instant communication software Using the invention, website owners can communicate with visitors via mobile phone or a fixed telephone anytime and anywhere, which may improve the reception of Internet marketing, reduce prerequisite requirements for e-commerce, and connect the Internet and the telecommunication network.