Instant Message Forwarding to Email

The patent introduces an intermediary system that monitors instant messaging communications and automatically forwards unresponded messages to email. This mediator bridges the instant messaging channel and email channel, allowing the system to handle unresponded messages by transferring them to a different communication medium (email) where they can be reviewed later, thus preventing information overload in the instant messaging channel while maintaining communication speed.

The patent implements preliminary action by proactively monitoring whether recipients have responded to instant messages within a predetermined time frame. Before the message is considered lost or ignored, the system automatically forwards unresponded messages to email, ensuring that important messages are preserved and delivered through an alternative channel. This preliminary intervention prevents message loss while maintaining communication efficiency by not requiring manual follow-up.

The patent applies local quality by implementing selective forwarding based on specific conditions rather than forwarding all messages uniformly. The system evaluates each instant message individually, determining whether to forward to email based on factors such as whether a response was received within a predetermined time frame. This localized, condition-based approach improves message delivery reliability for important unresponded messages while avoiding the complexity of managing all communication flow, as only messages meeting specific criteria are forwarded.