Instruction Output Apparatus Tailoring Security Messages by User Skill Level
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Solution Overview
Problem
Existing methods for addressing network security risks fail to ensure that all users, regardless of their IT skills, can take appropriate action to mitigate these risks effectively.
Innovation Solution
An instruction output device that acquires risk information and tailors security instructions based on the user's IT skill level, outputting messages that are easy to understand and actionable, facilitating communication with supporters when necessary.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If generic security instructions are provided to all users, then the instruction system is simple to operate, but users with low IT skills cannot understand specific action items
Solution Approach 1:
The patent applies local quality by providing different instruction messages tailored to different user IT skill levels. The system identifies the user's skill level and delivers customized instructions: simple, step-by-step guidance for low-skill users and concise technical instructions for high-skill users. This ensures each user receives appropriately tailored information without requiring a completely different system for each user type.
Solution Approach 2:
The instruction system dynamically adapts its output based on the user's IT skill level. Rather than using static generic instructions, the system adjusts the complexity, detail, and format of instructions in real-time based on user characteristics, making the instruction delivery flexible and responsive to individual user needs.
2Ease of operation
If detailed step-by-step instructions are provided to all users, then users with low IT skills can understand actions, but users with high IT skills receive unnecessary detailed information
Solution Approach 1:
The system provides locally optimized instruction quality matching each user's needs. Low-skill users receive detailed step-by-step instructions with clear guidance, while high-skill users receive condensed technical instructions. This localized adaptation eliminates information overload for expert users and ensures adequate guidance for novice users.
Solution Approach 2:
The system applies partial action by providing only the necessary level of detail for each user. Rather than giving all users complete step-by-step instructions (excessive for experts), the system provides partial instructions appropriate to each user's skill level, saving time for advanced users while maintaining comprehensibility for beginners.
3Speed
If security notifications are sent immediately, then users can respond quickly to security risks, but users may not have time to understand and take appropriate action
Solution Approach 1:
The notification system dynamically balances speed and comprehension by adjusting instruction detail based on user IT skill level. For low-skill users, the system provides more detailed, easier-to-understand instructions that may take slightly longer to process. For high-skill users, concise instructions enable faster response. This dynamic adaptation optimizes the balance between rapid notification and adequate user understanding.
Data Source
AI summary
An instruction output device facilitates coping with risks on security by including a first acquisition unit for acquiring, in response to input of risk information indicating contents of a risk related to security of an information processing terminal, one or more instructions corresponding to the risk information; a second acquisition unit for acquiring, for each of the instructions acquired by the first acquisition unit, a message indicating contents of the instruction corresponding to a security-related skill level of a user of the information processing terminal; and an output unit for outputting the message acquired by the second acquisition unit to the user.