Integration System for Secure User-Agent Information Matching
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Solution Overview
Problem
Web-based platforms lack integration components to connect users and agents in real-world relationships, limiting mutual access to secure information and hindering effective problem resolution without human intervention.
Innovation Solution
An integration system that includes a processor communicatively coupled to multiple databases, allowing the construction of a list of agents within a threshold radius of a user's location by comparing user and agent geographical information, filtering agents based on account type and job descriptions, and associating user and agent identifiers to facilitate secure information access.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a web-based platform allows users to access and manage secure information autonomously without human intervention, then user flexibility and autonomy are improved, but the ability to provide human oversight and assistance when problems arise deteriorates
Solution Approach 1:
The patent introduces an integration system as an intermediary layer between users and service providers. This system automatically matches users with appropriate agents based on geographical proximity and account type compatibility, enabling human assistance to be provided on-demand without compromising user autonomy. The integration system acts as a mediator that connects autonomous users with human agents when needed.
2Reliability
If secure user information and secure agent information are stored in separate databases without integration, then data security and system modularity are improved, but the ability to facilitate mutual access and establish point-of-contact relationships deteriorates
Solution Approach 1:
The integration system serves as an intermediary database layer that connects separate secure user information and secure agent information databases. It automatically associates user identifiers with agent identifiers based on geographical and account type criteria, enabling controlled mutual access while maintaining the security and modularity of the underlying separate databases.
Solution Approach 2:
The integration system performs multiple functions: it stores and manages both user and agent information, automatically matches users with agents based on multiple criteria (geography, account type), and facilitates bidirectional access. This multi-functional approach enables the system to maintain security while providing versatile information accessibility.
3Measurement precision
If the system automatically matches users with agents based on multiple criteria (geography, account type, job description), then the quality of point-of-contact matching is improved, but the system complexity and processing requirements deteriorates
Solution Approach 1:
The patent segments the matching process into distinct components: geographical proximity filtering, account type compatibility checking, and job description matching. By dividing the complex matching task into separate filtering stages, the system achieves high matching accuracy while managing complexity through modular processing steps.
Solution Approach 2:
The system performs preliminary filtering based on geographical proximity and account type before conducting more complex job description matching. This preliminary action reduces the search space and simplifies subsequent processing, achieving accurate matching without excessive system complexity.
Data Source
AI summary
An integration system may be communicatively coupled to resource systems, including a user-information system and a provider-information system. The integration system may determine, based on geographical information from the user a list of available agents of a provider of an account held by the user. The integration system may select a point-of-contact from the list of available agents and authorize the point-of-contact to access secure information associated with the account. The integration system may also authorize the user to access secure information associated with the provider, including contact information and availability information.