Intelligent Agent System for Remote Mobile Handset Optimization
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Solution Overview
Problem
Wireless network operators face challenges in managing and optimizing mobile handsets, including controlling third-party applications, monitoring radio coverage, and tracking user activities, which leads to increased operational costs and customer dissatisfaction due to inefficient troubleshooting processes and inaccurate radio coverage mapping.
Innovation Solution
The implementation of an Intelligent Agent (IA) system that allows for remote control and management of mobile handsets, enabling network operators to collect and analyze operational data, including radio signal strength, and issue commands to handsets for troubleshooting and optimization, thereby reducing operational costs and improving user experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If radio drive test service is used to monitor radio coverage, then radio coverage quality can be monitored, but operational cost and time consumption increase significantly
Solution Approach 1:
The patent uses mobile handsets as copies of professional drive test equipment. Instead of deploying expensive vehicles with specialized radio strength detectors, the system leverages the radio measurement capabilities of regular mobile devices already in use by consumers. These handsets capture and report radio signal strength data, effectively creating a distributed network of monitoring points that replicates the function of professional drive test equipment at a fraction of the cost and without the time constraints of scheduled drive tests.
2Ease of operation
If customer service representatives handle device troubleshooting, then customer support is provided, but problem resolution efficiency decreases due to lack of visibility on handset applications
Solution Approach 1:
The patent introduces an intermediary system consisting of an intelligent agent on the mobile handset and a network entity server. This intermediary automatically collects application information, device status, and operational data from the handset and presents it to customer service representatives. The intermediary acts as a bridge that provides remote visibility into the device's state without requiring physical access or specialized diagnostic tools, enabling customer service representatives to troubleshoot effectively while maintaining the convenience of remote support.
3Adaptability or versatility
If mobile handsets install third party applications, then functionality and services are enhanced, but device management complexity and network control difficulty increase
Solution Approach 1:
The patent implements a feedback mechanism where the intelligent agent on the mobile handset continuously monitors and reports information about installed applications, their status, and their impact on device operation to the network entity server. This feedback loop enables the network operator to maintain visibility and control over third-party applications without restricting their installation. The system receives feedback about application behavior and can respond by providing targeted support, updates, or control commands, thus managing application complexity while preserving functionality.
Data Source
AI summary
A system for wireless network optimization and remote control of mobile handset operation, comprising one or more devices disposed on a network and a server disposed on the network having a database, the server configured to push a client application to the one or more devices, instruct the client application to perform a plurality of tests on the one or more devices, collect a plurality of reports corresponding the plurality of tests performed on the on the one or more devices, instruct the client application to perform debugging tests on the one or more devices, collect debugging results corresponding to the debugging tests performed on the one or more devices, and remotely access the one or more devices to resolve any operational problems of the one or more devices.